Theme and Plugin Support
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AuthorPosts
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January 14, 2022 at 6:21 PM #133145René MirckParticipant
Hi,
When adding a new product there are serious lay-out issues. See video: https://youtu.be/tlTqXT-d3mg
At the bottom of the screen there is also a fatal error mentioned. This error looks like this:
Fatal error: Uncaught Error: Class ‘Types_Field_Group_Post_Factory’ not found in /home/wappiez/domains/wappiez.nl/public_html/supermarkt/wp-content/plugins/wcmp-frontend_product_manager/classes/integrations/class-wcmp-afm-toolset-integration.php:68 Stack trace: #0 /home/wappiez/domains/wappiez.nl/public_html/supermarkt/wp-includes/class-wp-hook.php(303): WCMp_AFM_Toolset_Integration->toolset_fields_panel() #1 /home/wappiez/domains/wappiez.nl/public_html/supermarkt/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters() #2 /home/wappiez/domains/wappiez.nl/public_html/supermarkt/wp-includes/plugin.php(470): WP_Hook->do_action() #3 /home/wappiez/domains/wappiez.nl/public_html/supermarkt/wp-content/plugins/dc-woocommerce-multi-vendor/templates/vendor-dashboard/product-manager/edit-product.php(231): do_action() #4 /home/wappiez/domains/wappiez.nl/public_html/supermarkt/wp-content/plugins/dc-woocommerce-multi-vendor/classes/class-wcmp-template.php(38): include(‘/home/wappiez/d…’) #5 /home/wappiez/domains/wappiez.nl/publi in /home/wappiez/domains/wappiez.nl/public_html/supermarkt/wp-content/plugins/wcmp-frontend_product_manager/classes/integrations/class-wcmp-afm-toolset-integration.php on line 68
Could you have a look, help?
Thx
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January 14, 2022 at 7:34 PM #133156AnonymousInactive
We are not facing any such issues from our end.
Please check it once by changing your theme or deactivate the plugin.
If by applying the above methods doesn’t resolved your issues, then kindly share us your FTP access. -
January 18, 2022 at 2:35 PM #133270René MirckParticipantThis reply has been marked as private.
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January 18, 2022 at 7:38 PM #133297AnonymousInactive
I have checked you site and the theme which you have used there is Bacolo so I have used the same theme in my system and used it as it works very well.
I am sharing the video which I have checked in my end
Please check from your end once. deactive then active your plugin and the theme you have used maybe it would work.https://www.loom.com/share/c46a7b70a0ea48929d0dd094dbfbc632
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January 18, 2022 at 10:33 PM #133317René MirckParticipant
Hmm, i deactivated the plugin and then activated it again. It did change the lay-out, but there is still a mention of a critcal error in Dutch, see attached.
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January 19, 2022 at 10:02 PM #133362MVX Support NinjaKeymaster
Our team is looking into it.
Kindly provide us some time. -
January 20, 2022 at 7:19 PM #133404MVX Support NinjaKeymaster
@René Mirck, kindly create a staging site and share the admin, FTP access of that site, so we can debug there.
While sharing the access, don’t forget to mark the response as private.
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January 20, 2022 at 8:13 PM #133405René MirckParticipantThis reply has been marked as private.
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January 20, 2022 at 8:33 PM #133408MVX Support NinjaKeymaster
Kindly share your admin access also.
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January 20, 2022 at 8:58 PM #133410René MirckParticipantThis reply has been marked as private.
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January 20, 2022 at 9:47 PM #133416MVX Support NinjaKeymaster
Kindly share your site link also.
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January 20, 2022 at 10:36 PM #133418René MirckParticipantThis reply has been marked as private.
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January 21, 2022 at 10:24 AM #133433MVX Support NinjaKeymasterThis reply has been marked as private.
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January 21, 2022 at 1:16 PM #133436René MirckParticipantThis reply has been marked as private.
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January 21, 2022 at 8:35 PM #133458MVX Support NinjaKeymaster
Thank you for sharing the access. Our team will get back to you.
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January 22, 2022 at 11:33 AM #133477MVX Support NinjaKeymaster
Hi @René Mirck, may I know which staging folder we should access https://www.loom.com/share/dab45e42136941bdb2af8ad7f77503c9?
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January 22, 2022 at 1:34 PM #133482René MirckParticipant
I told you: supermarkt
There is no staging for supermarkt because this website is not live yet. I have created a backup via Updraftplus, so you can use the current site. That’s why there is a password on the website, because it’s not live yet..
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January 22, 2022 at 8:59 PM #133496NerdySupportExpert MoumitaKeymaster
@René Mirck, sorry for the miscommunictaion.
We will work on this, kindly provide our developer some time.
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January 31, 2022 at 5:47 PM #133806René MirckParticipant
Hi,
Could you give me an update on this?
Thx
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February 1, 2022 at 11:03 AM #133852NerdySupportExpert MoumitaKeymaster
Hi @René Mirck, this is not a theme issue, as you can see I have activated the theme. But I did disabled all the other plugins and as you can see the add product page is working fine on your site: https://watch.screencastify.com/v/QOslD1iRDttOhQ7f9WG4
I have activated the plugin. But to detect which one is causing this issue, kindly disable all of them again and enable one plugin at a time to detect the culprit.
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