[Nathan Wolhendler]

I upgraded my subscription package and now when going to the membership tab to cancel I see a fatal error:

Fatal error
: Uncaught (Status 404) (Request req_oVHJGtCqnVfXdZ) No such subscription: ‘sub_1OAlfrHCCVQEzGiLtS8Q6nCc’; a similar object exists in test mode, but a live mode key was used to make this request. thrown in
/home/customer/www/buizmo.com/public_html/wp-content/plugins/dc-woocommerce-multi-vendor/lib/Stripe/lib/Exception/ApiErrorException.php
on line
38

There has been a critical error on this website.

[Sangita Support Squad]

@Nathan Wolhendler Sorry to hear that you have faced an issue on your end.
But from the error it seems like that when the vendor subscribed for the membership there was stripe test keys added. Now when the vendor is cancelling the plan, the stripe keys has been changed to live.

So I would request you to test the whole scenario again on your end without changing the stripe keys.

Please check the flow again accordingly and do keep us posted.

[Sangita Support Squad]

Its been long and we have not heard back from you. We presume your issue is resolved now. We are closing this thread. If you need help or face issue in future please create a new support topic.

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