[R00T]

Hello
We have a problem with Stripe.
Payment by stripe bank card is going well at the time of the order, but there is a problem in “My account”.
The fields for saving a credit card are not displayed.
Could you provide the procedure to solve the problem?
A big thank-you.

[NerdySupportExpert Moumita]

Hi @aslam.chahba, sorry to hear that you have faced this issue.

It might be related to some plugin/theme conflict. Can you please create a staging site and share the temporary admin, FTP access so we can check.
While sharing the access don’t forget to mark the response as private.

[R00T]

Hello, my credentials have been published as a private post on this thread.

[R00T]

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[R00T]

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[R00T]

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[MVX Support Ninja]

Thank you for sharing the access. Our team will get back to you.

[NerdySupportExpert Moumita]

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[R00T]

Hi Moumita,
No problem, this is a website of tests.

[NerdySupportExpert Moumita]

Hi @aslam.chahba, it seems like some plugin is causing this issue.

Kindly activate one plugin at a time to detect which one is causing this https://www.divicosts.com/wp-admin/plugins.php?plugin_status=inactive

[R00T]

All plugins are disabled except WC MARKETPLACE, and it still doesn’t work.
Here is a screenshot, the text fields still do not appear.

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   Capture-decran-2022-06-03-a-13.47.52.png
   

[R00T]

second picture

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   Capture-decran-2022-06-03-a-13.56.46.png
   

[NerdySupportExpert Moumita]

Aslam, I have checked your site again, as you can see Save Card option is there : https://drive.google.com/file/d/1FnlfBlAC9P5bP9Pcbms9_jW9luQufUkQ/view

Can you please check again? There is some Broken CSS. Your theme author can resolve this issue. If they need any help, please do let us know.

[R00T]

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[NerdySupportExpert Moumita]

Aslam, as you are adding the access from Add Payment tab, hence there is a save card option.
Becasue this section is for the user to save the cards.

[R00T]

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[NerdySupportExpert Moumita]

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[R00T]

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[NerdySupportExpert Moumita]

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[R00T]

Thank you, the form fields appear, but it does not work.
If you try to write a card (test with several credit cards), you will get an error message (see photo).

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   Capture-décran-2022-06-14-à-16.46.07.png
   

[R00T]

In addition, “Save Card” no longer appears when ordering…

[NerdySupportExpert Moumita]

@aslam.chahba, let the team look into this.

We will keep you posted.

[R00T]

ok thank you i’m waiting for your answer

[NerdySupportExpert Moumita]

@aslam.chahba, it seems like there is some conflict with WooCommerce. Our team will check this.
Please note it might take some time to fix this. Once I have an update from the team, will let you know.

[R00T]

please let me know as soon as possible

[NerdySupportExpert Moumita]

Sure we will keep you posted.

[R00T]

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[NerdySupportExpert Moumita]

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[R00T]

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[NerdySupportExpert Moumita]

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[R00T]

Hello Moumita,
Thanks for coming back.

I don’t understand the problem…

Your Stripe module allows you to save the bank card in the demo.
Why is it not working on our site? Subscriptions not working with WC Marketplace?

We just want visitors to be able to save their credit card to their account, which is included with Woocommerce and Woocommerce Subscriptions.

[NerdySupportExpert Moumita]

Aslam, WooCommerce already added this option for their payment mode.
That is why we need to consult with them on how can we complete the saving option for our payment mode too. We are in process of communicating with them.

[R00T]

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[NerdySupportExpert Moumita]

@aslam.chahba, I understand your end, but our current priority is to release the Beta of MultivendorX (i.e. WCMp 4.0) and the corresponding MVX Pro setup.
WCMp 4.0 till now the biggest update we would release. If you check our demo, you can see we have totally changed WCMp (will be known as MultivendorX) in terms of settings and flow.
http://wcmpdemos.com/elementor/wp-admin/
uname : wcmp_admin
pass : wcmp_admin

That is why it is taking huge amount of time than expected. Once that is done, we can release the Beta version, and then only we can work on this enhancement request.

[R00T]

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[NerdySupportExpert Moumita]

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[R00T]

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[NerdySupportExpert Moumita]

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[GeekyCoder Abhirup]

Hi , we haven’t heard back from you for a while.
So we presume this issue has been fixed. We are closing this for now.

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