[ig]

After enabling WCMp Enquiry Pro, the enquiry form button on variable product page doesn’t work.

On non variable product button works but default Button Text ‘Send an Enquiry’ can’t be changed.

Both things work on WC Enquiry, after disabling WCMp Enquiry Pro plugin.

Regards

[MVX Support Ninja]

Hello Ivan,

Thank you for reaching out to us.

The enquiry cart button is working fine at our end.
Regarding the other part, you can change the name of the enquiry button from admin dashboard >> catalog >> settings >> button appearance >> change the button name and enable the your own button style as you can see here (https://prnt.sc/wosmeq)

Kindly check the same at your end and let us know.

[ig]

Hello,

Thank you for the screenshot, after enabling pro version of plugin it’s necessary to enable ‘own button style’.

The form still doesn’t appear on variable product when you click the enquiry button (after enabling WCMp Enquiry PRO). On non variable product button and the enquiry form work.

[MVX Support Ninja]

Hello,

We have tested it at our end and it is working fine as you can see here (https://www.loom.com/share/db452166cda04510b7a3c1874cfcd42e)

Can you please check if you are using the updated version of WCMp Catalog enquiry pro (2.0.2).

If the issue still exists even after using the updated version of the plugin then kindly check the theme and plugin conflict.

May I know if you have checked marketplace plugin with WooCommerce and standard theme (storefront/twenty). Please deactivate all your plugin, except WooCommerce and WCMp + addon. You can then check the flow. If everything is working fine, in order to detect which plugin is causing conflict- please activate each plugin consecutively and check the flow.
Similarly, for theme conflict- please deactivate the current theme and check with standard WooCommerce theme (storefront/twenty) It is suggested to please perform these tests on your staging website and keep us posted with the outcome.

[ig]

Hello,

I’m using WCMp Catalog enquiry pro (2.0.2). I tried to change the theme, the same problem.

The enquiry form works on variable product with enabled WC Catalog Enquiry and disabled WCMp Catalog enquiry PRO plugin so I think the problem is pro plugin.

Have you tested with enabled WC Catalog Enquiry (4.0.4) and WCMp Catalog enquiry pro (2.0.2)?

Do you have any other suggestion?

[MVX Support Ninja]

Hello,

We have tested with WC Catalog Enquiry (4.0.4) and WCMp Catalog enquiry pro (2.0.2) and it was working fine at our end.
Kindly share a admin and vendor access (staging site) and FTP access so that the team can check the same at your staging site and help you accordingly.

While sharing the access, please mark the reply as private.

[ig]

This reply has been marked as private.

[MVX Support Ninja]

We are unable to login to the link provided by you as you can see here https://prnt.sc/zovvsk

Kindly share a admin and vendor access (staging site) and FTP access so that the team can check the same at your staging site and help you accordingly.

While sharing the access, please mark the reply as private.

[ig]

This reply has been marked as private.

[MVX Support Ninja]

We are unable to login to the admin dashboard as you can see here https://prnt.sc/zulu10

[ig]

This error was caused by WC Catalog Enquiry plugin. I wrote about this problem in another topic and solved it on live site after increasing the memory limit to 400MB per process (I think that is more than enough for this type of website).

You can click more than once on plugin settings page and set all things (this error message on your screenshot appears sometimes).

Also, I can increase memory limit on staging site if necessary?

or disable WC Enquiry plugin (website is fully functional without it) and you can enable it by your admin account?

Thank you

[MVX Support Ninja]

Yes kindly increase the memory and update us.

[ig]

Memory was increased to 400MB per process on staging site.

Is this model sustainable?
WC Catalog Enquiry was developed for 1 store and may not be useful for 500 vendors or more..

Please open more than one product on staging site, you can notice that it’s much slower than normal. If you disable WC Catalog Enquiry plugin, the website works great.

Of course, first thing is that the enquiry form doesn’t work on variable product with WCMp Catalog enquiry PRO plugin enabled.

Thank you

[MVX Support Ninja]

The catalog enquiry pro is not updated to the latest version on your site as you can see here https://prnt.sc/100v7kh.
Kindly update the Catalog enquiry pro to the latest version 2.0.2 and confirm us if the issue still exits.

[ig]

Plugin has been updated to 2.0.2 (didn’t automatically appear update in the list of plugins) with plugin zip file. The same issue exist on variable products.

Thank you

[MVX Support Ninja]

The WCMp plugin is not updated to the latest version as you can see here https://prnt.sc/103od3t
Kindly update the WCMp plugin to the latest version (3.5.18) and check if you are still facing the issue.

[ig]

Plugin was updated to 3.5.18 on staging site, the same problem on variable products. We didn’t want to change plugins since topic was posted.

Also new version of WCMP plugin was installed on the live site when new version was released, it also has the same issue.

[MVX Support Ninja]

We have tested it on your site after decativating all 3rd party plugin and changing the theme to some default theme it is working fine as you can see here https://www.loom.com/share/c18996a01cdb46e6a28ced29c900436a

Kindly check the same.

[ig]

Thank you for your response and testing.

There is a conflict between YITH WooCommerce Wishlist and Woocommerce Catalog Enquiry PRO.
(jquery error on loading page, Cannot read property ‘variation_id’ of undefined)

With disabled WC Enquiry pro and enabled WC Catalog Enquiry and YITH WooCommerce Wishlist the enquiry forms on variable works. Also it works when YITH WooCommerce Wishlist is disabled and WC Catalog Enquiry and Woocommerce Catalog Enquiry PRO are enabled.

Could you test these two plugins on your demo website and do you have any suggestion how to resolve this problem?

[MVX Support Ninja]

We have not tested the compatibility of YITH Woocommerce Wishlist plugin with WCMp plugin so we will not be able to comment anything on it. However, you can do custom coding at your end to make it compatible with WCMp.

Kindly let us know if you need any further assistance.

[ig]

YITH wishlist has been used on your demo website and everyone can read it on forum https://multivendorx.com/support-forum/topic/add-to-favorites/

Everything works fine without paid PRO version of plugin Woocommerce Catalog Enquiry pro and you suggested to solve the problem of pro plugin by ourselves even we paid a month ago the plugin which we can’t use?

[WCMp Admin]

Hi Ivan,

Please allow me to clarify the situation a bit in detail- We haven’t activated/used YITH wishlist, it was getting fetched from the theme itself. By default, it’s support was added in the WCMp compatible theme. Now, WC Catalog Enquiry Pro is independent of WCMp and the demo you have referred is WCMp dependent, hence WCMp compatible theme was responsible for YITH Wishlist feature and it has no relation with WC Catalog Enquiry Pro.

I do understand your concern, but please note- Depending upon mass requirement, our product consists of list of features and is compatible with WooCommerce . Different users have different requirement, there are numerous plugins available and depending upon mass request, we do provide compatibility with selected third party plugin as a standard solution. Depending upon your specific business requirement, you can definitely add any third party compatibility via custom coding. I hope you can understand the situation that- we priorities and do provide a standard solution depending upon mass request. Making compatible with all plugins available would involve huge amount of effort both interns of man power and time.

Regards,

[ig]

Hi,

I didn’t understand your answer, I sent specific problem and tested which plugins are causing the problem (jquery error on loading page, Cannot read property ‘variation_id’ of undefined). Your previous test with admin parameters on our staging site was like disabling all plugins and your vendor dashboard plugin and you just sent it works with 2 enabled plugins.

The problem is not related to theme, as you wrote in the last post, I sent what was happened when we enabled WC Catalog Enquiry Pro and conflict with YITH Wishlist. Do you have alternative plugin for YITH Wishlist or your suggestion is only to disable YITH Wishlist?

We have been using your paid plugins more than 2 years and found a lot of bugs, you can find how many posts I posted on this forum. Please, send how to solve the problem or confirm that it’s not up to you and everyone else knows that they can’t use YITH Wishlist.

Thank you

[NerdySupportExpert Moumita]

Generally plugin conflict occurs if two plugins use the same filter. Now, as we don’t know about YITH Wishlist plugin, hence we are not sure why the issue there. The only way we can understand the issue if we debug the code. But, as you can understand this debugging needs good amount of time.

Our team will check, but it will be difficult to share any ETA on this. Meanwhile, are you using the free or pro version of YITH wishlist?

[ig]

Hi @Moumita,

If you found that WC Catalog Enquiry Pro and YITH Wishlist use the same filter, could you change it?

I asked if you have any alternative plugin for YITH Wishlist?

We’re using the free version of YITH wishlist plugin, you think the problem doesn’t exist on pro version?

Thank you

[NerdySupportExpert Moumita]

@Ivan Gacesa, our team will see, and check the code, and will find a solution should we take it.

Kindly prove the team some more time, as they need to debug the issue.

Sorry, but we haven’t worked with or checked any such wishlist plugin.

[MVX Support Ninja]

Hello,

We have tested it at our end and it is working fine with YITH Wishlist plugin and WCMp catalog pro plugin as you can see here : https://www.loom.com/share/3b2477b8fdab4e3497bfa89decca36d5

[ig]

Hello,

Please click in your video on ‘test’ button for Enquiry form (it doesn’t work). Wishlist plugin works on single and variable product.

[NerdySupportExpert Moumita]

Thanks for the help. However as much as we want to give you a quick solution, themes and plugins are beyond the scope of our support as we don’t know how this was developed and can’t provide a solution that could guarantee it will work as expected.

But our team will still check this, having said that, sharing ETA will be difficult as they will work on this as per their current work queue. We will try to get back to you within next week if our other development plans will go according to our plan.

[ig]

Thank you @Moumita,

@Srutakirty sent that it works and sent video without testing the problem. It’s confusing, you know how many topics, bugs and messages we exchanged, it wastes our time if we don’t have the real bug testing. You have previously replied that you found the problem and will try to find a solution, and sharing ETA will be difficult.

Thank you for looking for a solution, we will wait and hope it will be soon 🙂

[NerdySupportExpert Moumita]

@Ivan Gacesa, we will try to give you a solution as soon as possible.

[MVX Support Ninja]

Hi,
I have checked your end single product page enquiry button is working fine. Kindly share us a detailed video of the issue so we will able to debug this issue.

Regards,

[ig]

Hi,
Subject of this thread is ‘Form button on variable product’

Have you checked on variable product?

[MVX Support Ninja]

Hi,
Kindly checkout the video. test button is working. video – https://www.loom.com/share/073a403014b645f99c9353baf9428cca

Please create a video of your issue and share with us.

Regards,

[ig]

Hi,

For testing enquiry form on variable product you must enable wishlist plugin. Your video on our staging site has wishlist plugin disabled.

I’ve enabled wishlist so you can test and see that it doesn’t work.

Regards

[MVX Support Ninja]

HI,
we have checked your site and added some custom code. Now the test button is working. Checkout the video – https://www.loom.com/share/791f66f4464b451482b4a20704370e93

Kindly test your site and let us know.

Regard,

[ig]

Hi,

One more time, click on test button for enquiry form when the wishlist plugin is enabled.

Your latest video represents how wishlist works, but the problem is enquiry button.

Regards

[MVX Support Ninja]

Hi,
We have added below code on your end using snippet plugin. (title – test__)

 add_action( 'wp_print_scripts', 'theme_issue_fix', 9999 );
function theme_issue_fix() {
  if (is_singular('product')) {
    wp_dequeue_script( 'jquery-yith-wcwl' );
  }
}

Copy

checkout the video – https://www.loom.com/share/600befa9cd5d4b03a6b444e3bd01feb4

Regards,

[ig]

Hi,

This code works, thank you!

Regards

[NerdySupportExpert Moumita]

You are welcome @Ivan Gacesa

[Author]

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