Formatting issues of PDF Invoice

WCMp PDF Invoice

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    • January 13, 2021 at 2:13 AM #113560
      waqas-4549
      Participant

      Dear Team,

      Hope you are doing well,

      I had made all the settings I wanted from the backend for my invoices but when I open them from the dashboard the format of the invoices is completely off.
      There are more than 6 pages for each of the invoices of the customer, vendor, and packing slip, and the important parts are placed between pages as indicated in the attached pdf document which was downloaded from the vendor dashboard.

    • January 13, 2021 at 4:24 PM #113585
      MVX Support Ninja
      Keymaster

      Hello Waqas,

      Thank you for reaching out to us.

      Can you please reduce the company image size that you have set as you can see here (https://prnt.sc/wmcdpf) and check at your end.

      Please keep us posted.

    • January 14, 2021 at 1:14 AM #113662
      waqas-4549
      Participant

      Hi,

      I tried reducing the size but it had no effect on the pdf invoice.

      Regards,
      Waqas

    • January 14, 2021 at 6:15 PM #113697
      MVX Support Ninja
      Keymaster

      Hello Waqas,

      May I know if you have checked marketplace plugins with WooCommerce and standard theme (storefront/twenty). Please deactivate all your plugins, except WooCommerce and WCMp + addon. You can then check the flow. If everything is working fine, in order to detect which plugin is causing conflict- please activate each plugin consecutively and check the flow.
      Similarly, for theme conflict- please deactivate the current theme and check with standard WooCommerce theme (storefront/twenty) It is suggested to please perform these tests on your staging website and keep us posted with the outcome.

      If the issue still exists then please share the admin and vendor access (staging site) and FTP access. While sharing the access please mark the reply as private.

    • January 16, 2021 at 4:33 PM #113839
      waqas-4549
      Participant
      This reply has been marked as private.
    • January 18, 2021 at 5:04 PM #113930
      MVX Support Ninja
      Keymaster

      Hi,
      We have checked your end and the issue coming from vendor image. I have removed this image and It’s working fine.
      Kindly checkout the video – https://www.loom.com/share/45addc895d5344528eb36606d5308058

      Regards,

    • January 18, 2021 at 6:35 PM #113944
      waqas-4549
      Participant

      Hi,

      Hope you are doing well,

      Thank you so much! The only issue I am facing with the invoice now is that the currency is not displayed rather it is showing “?”

      Regards,

    • January 19, 2021 at 6:40 PM #114007
      MVX Support Ninja
      Keymaster

      Hi,
      Follow this link – https://multivendorx.com/support-forum/topic/currency-symbol-error/

      Regards,

    • February 28, 2021 at 8:52 PM #116713
      waqas-4549
      Participant

      Thank you for your help!
      You may close this support ticket!

    • March 1, 2021 at 10:30 AM #116735
      MVX Support Ninja
      Keymaster

      Thank you for the update. We are closing the ticket now. In case any issue arises kindly raise a new ticket.

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