[Justin Harrison]

I can’t find my forum posts or reply to them from yesterday. I have the emails and your replies, but I can’t access them anymore. Please advise. You can email me directly at the email address associated with my account.

[WCMp Admin]

This reply has been marked as private.

[WCMp Admin]

Hi Justin, we are still waiting for the admin access.

[Justin Harrison]

This reply has been marked as private.

[Justin Harrison]

This reply has been marked as private.

[NerdySupportExpert Moumita]

Justin, we tried many times but were not able to connect the stripe on your end.

Can you please connect your vendor using your admin’s stripe sandbox account? Then share the vendor’s access, along with the vendor’s stripe access.

So we can check there.

[Justin Harrison]

This reply has been marked as private.

[Justin Harrison]

This reply has been marked as private.

[NerdySupportExpert Moumita]

Hi Justin, As I need the code to log into stripe, hence do let us know when you will be available between 11 am IST 5 pm IST?

[NerdySupportExpert Moumita]

Justin, the payment is calculating fine.
Vendor supposed to pay as per settings: https://prnt.sc/aM2VWO9B0wAb
The vendor is getting the same amount in their stripe: https://prnt.sc/j5Em9oPGVZti

[Justin Harrison]

Hi Moumita, I just reset all the MVX Stripe settings back to my original configuration as I saw you had changed Stripe Charge type, 3D/SCA, etc. but it did indeed work properly and MVX commissions matched up with Stripe transactions. I still have the older orders where it didn’t, so do you have any ideas what may have been the issue or see anything while you were in the site that could have been a potential issue? Also, can you point me to where the Stripe debug log is for future reference? That may help me debug issues on my own without bothering you.

Also, as I mentioned previously in this thread, the product settings for Membership Plans are a little confusing when it comes to commissions. It says “Admin commission type” and then “Vendor Commission”. Is it only possible to use “Vendor Commssions” within membership plans and not have it set up as “Admin Fees” like the site wide Revenue Sharing Mode configuration under MVX->Settings->Commission? If it is, that’s fine. I can set it up all as Vendor Commissions and not Admin Fees, but I had originally set up the global commission settings to be Admin Fees instead of Vendor Commissions as Admin Fees was a more accurate portrayal of the business model.

Thank you for your help!

[Sangita Support Squad]

Hello Justin ,we are not sure why there was any issue.
Because we didn’t change any code, just placed an order to see. This might be due to some configuration issue, but we are not sure.
Regarding Membership, thanks for informing us about the text issue in the product settings of membership plan.We will fix the text in our next update.

[Justin Harrison]

Thank you for your help! You can mark this as resolved!

[Author]

Posts