[Simon Thomas]

Hello,

When I enable the free trial option on subscriptions, it makes the ‘payment details’ on checkout disappear so we cannot collect customers payment details.

Please see a video attached showing the issue.

I can confirm I am using the latest version of MultivendorX and MultivendorX Pro

[Simon Thomas]

This reply has been marked as private.

[Sangita Support Squad]

@Simon Thomas Sorry to hear that.
We have checked the the flow for the free trail in the membership is working fine for us. Kindly check the video https://www.awesomescreenshot.com/video/23951534?key=adae3749e9fc84ec9ddcb13572e9f1cb.

Now as you are facing issue on your end, create a staging site that should be an exact replica of your live site and share the site url, temporary admin and vendor access with us.

While sharing the access don’t forget to mark your reply as private.

[Simon Thomas]

This reply has been marked as private.

[Sangita Support Squad]

Hi @Simon Thomas, We have created a test recurring plan on your end with a free trial and registered a test vendor for that membership as well. We did not face any issue while registering for that membership.
Kindly check the video here https://www.awesomescreenshot.com/video/23957248?key=a76f3b6e71fc0e24292cb2cbbfaed684.

Now as per your query adding a signup fee is must for a plan having free trial because Stripe needs an amount to capture the card details of the vendor. Otherwise it can’t process the recurring charge after the free trial.
Let us know if you need any further assistance.

[Simon Thomas]

This reply has been marked as private.

[Simon Thomas]

I see now the minimum is $1, thanks

[Sangita Support Squad]

@Simon Thomas To ensure the smooth functioning of the recurring charge after the free trial, it is necessary to set a minimum charge of $1 as per stripe and paypal flow.
Please let us know if you have any further queries.

[Sangita Support Squad]

It’s been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please do create a new support ticket.

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