Haven't received a refund and still no update.

Theme and Plugin Support

Tagged: refund

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- March 17, 2022 at 8:54 PM #135556
  
  Alejandro Cardenas
  Participant
  
  Hello, I decided to ask for a refund on the WCMp Seller Verification since it isn’t what we needed. The order (ID #134578) was placed on February 18. After some weeks of testing we decided to ask for a refund since it didn’t quite meet our needs.
  
  We sent an email on February 28th, we complied with what was asked of us and after that we were informed on March 3 that my refund will be processed within 7 days.
  
  I’ve sent a further email on March 14th after still not receiving a refund and yet again on March 15th. Still no update and no refund.
- March 21, 2022 at 3:51 PM #135627
  
  NerdySupportExpert Moumita
  Keymaster
  
  This reply has been marked as private.
  - March 30, 2022 at 10:31 PM #135932
    
    Alejandro Cardenas
    Participant
    
    Hi
    
    On my end I only have the Advanced Front End Manager.
    
    I deleted the key on my account here. Maybe that’s the issue.
    - March 30, 2022 at 10:34 PM #135934
      
      Alejandro Cardenas
      Participant
      
      Here’s a screen shot of my account at WC-Marketplace, I think this was what I was missing to do.
- March 31, 2022 at 1:05 PM #135951
  
  MVX Support Ninja
  Keymaster
  
  Our refund team has checked the technical issue and will be processing the refund. No need to worry as you are eligible for refund and we will keep you updated.
  Now we are closing this thread. Our refund team will get in touch with you through email.
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