[Naoya Ishikawa]

From the transaction details screen that can be confirmed from the vendor dashboard, even if the status is canceled or refunded, it seems that the customer is not automatically refunded.

How can a vendor refund a customer?

Is it possible to make an automatic refund using Stripe connect?

[MVX Support Ninja]

Hello,

Thank you for reaching out to us.

In WCMp the refund process is manual. Once the customer requests for refund the vendor needs to manually send the money to the customer.

You can also refer to our knowledge base document (https://multivendorx.com/knowledgebase/wcmp-split-order-module/) which will help you further with the process.

[Naoya Ishikawa]

Thank you for your answer.
I was able to confirm what I wanted to know in that document

[MVX Support Ninja]

Kindly let us know if you need any further assistance.

[MVX Support Ninja]

Hi, we haven’t heard back from you. Hope the issue is resolved.

If you need any further help, please create another thread.

[Author]

Posts