[Casper Holst Christensen]

Hello support team,

I cannot activate the MultivendorX Pro plugin after the Update of your Multivendorx Plugin. What do i do? How do i activate the Pro license?

Kind regards,

Magnus – Developer

[Sangita Support Squad]

This reply has been marked as private.

[Casper Holst Christensen]

The Google Drive link needs an access confirmation from your side. I have requested access.

[Sangita Support Squad]

Hi there, Thanks for getting back. We have shared the access. Please check on your end and if you need any further assistance from our end please do let us know.

[Casper Holst Christensen]

I got the file, thanks.

I got a question regarding Order status on orders.

After the update of your plugin, it seems that i am not able to manually change the order status of a Sub-order via the Woocommerce order manager any longer? Before the update, this was possible. This makes it really hard to test flows.

I tested buying a newly created product, using Offline Payment (WooCommerce payment method) at checkout just for testing purposes. The order went through and was listed in the Woocommerce Order manager. A Parent order and a Sub-order was created. I was able to change the Status of the Parent order, but when i then tried to change the status of the Sub-order, it just reloads the page and goes back to “Processing” – so it is essentially just stuck on “Processing”.. I am able to change it to other status such as “Shipped”, “Cancelled”.. But not “Completed”..

Does it have something to do with me not using Stripe as the payment method?

Would you be able to explain to me, what is happening and help me resolve this issue?

Right now i wanna test how the Payout function is working – but i cant test it, if the Sub-order is never gonna be set to Completed.

[Sangita Support Squad]

Hi there,

We’re glad to hear that you were able to access the files on your end.

We’d also like to inform you that the official MultiVendorX Pro 2.0.0 has now been released. You can download the latest version from here: https://multivendorx.com/my-account/api-downloads/

Regarding the issue with the suborder status update from the WooCommerce Orders page, we’ve tested this using an offline payment method on our end and did not encounter any issues with the order status updates. For your reference, you can check the video here where we are checking the flow with the Direct Bank Transfer option – https://www.awesomescreenshot.com/video/51929604?key=fa7858747fb33b991d598f8eac0e18ff.

Since the issue is occurring specifically on your setup, we kindly request you to share access to your staging site (where the issue can be replicated), along with temporary admin and FTP credentials. This will allow us to investigate the issue directly in your environment and assist you more effectively.

Additionally, please remember to mark your reply as private while sharing the access details.

We look forward to hearing back from you.

[Casper Holst Christensen]

This reply has been marked as private.

[NerdySupportExpert Moumita]

That’s a great question Casper!

In MultiVendorX 5.0, we’ve introduced a feature called Custom Gateway:
https://prnt.sc/4kf2o4Ed7OuX

Using this, you can manually update the wallet balance. It seems this isn’t functioning correctly at the moment. We’ll share the working flow with you by tomorrow so you can use it properly:
https://prnt.sc/nKuSn6Mj561-

[Casper Holst Christensen]

So even though i tested with the offline direct bank transfer and not actual “real money” – the system thinks that those 200 dollars are now available for payout and if the store owner request these for payout, it will automatically transfer this amount to their Stripe connect account?

Keep in mind, when i refer to the Store owner – this is a test profile that i created only for testing purposes, we dont have any actual live real users yet.

[NerdySupportExpert Moumita]

Casper, you can temporarily change the store’s payout method from Stripe to Bank Transfer via MultiVendorX → Stores → Edit Store. See this screenshot:
https://prnt.sc/Gg1BuNeaeKN6

Then go to Disburse Payment, enter the amount (e.g., 200), and release the funds. Refer to this screenshot:
https://prnt.sc/XhFyYBf_apGT

Since this is a bank transfer method, no real money will be transferred. You can switch the payout method back to Stripe afterward.

[NerdySupportExpert Moumita]

Casper, you can temporarily change the store’s payout method from Stripe to Bank Transfer via MultiVendorX → Stores → Edit Store. See this screenshot:
https://prnt.sc/Gg1BuNeaeKN6

Then go to Disburse Payment, enter the amount (e.g., 200), and release the funds. Refer to this screenshot:
https://prnt.sc/XhFyYBf_apGT

Since this is a bank transfer method, no real money will be transferred. You can switch the payout method back to Stripe afterward.

[Casper Holst Christensen]

This reply has been marked as private.

[Sangita Support Squad]

Hi Magnus,

Thank you for reaching out again, and for your continued trust in MultiVendorX over the past several months. We truly appreciate your detailed response and the time you’ve taken to share your experience.

We completely understand your concern regarding the mobile responsiveness of the store owner dashboard. You’re absolutely right in highlighting how critical this area is for vendor experience. I’m glad to inform you that our team is actively working on improving the mobile responsiveness of the dashboard, and we are aiming to include a significantly enhanced, mobile-friendly workflow in an upcoming MultiVendorX Pro update.

In the meantime, we would truly appreciate hearing your thoughts and constructive feedback on the overall new dashboard experience. This will help us better prioritize improvements and deliver a smoother, more intuitive experience for both you and your store owners.

Thank you again for your support and for helping us improve.

[Casper Holst Christensen]

This reply has been marked as private.

[Sangita Support Squad]

Hello There,

We are very sorry to hear that you are experiencing an issue with the latest version.

At the moment, we are unable to replicate the issue on our end. So could you please share the error details related to the issue so that our development team can investigate it further and work on a quick fix accordingly?

We look forward to hearing back from you with the error details.

[Casper Holst Christensen]

This reply has been marked as private.

[Sangita Support Squad]

I have forwarded these details to our development team, and they will review the issue, apply the necessary fixes accordingly, and keep you posted with further updates.

Thanks again for your continued support and cooperation.

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