Tagged: cancel vendor membership
August 3, 2020 at 8:32 AM #102395
I can’t find anything obvious in the vendors dashboard or membership plan page (or indeed the plugin documentation) that explains how a vendor can cancel their membership – can someone explain how this works?
August 4, 2020 at 2:00 AM #102458WCMp AdminKeymaster
You can directly login to your PayPal/Stripe and cancel your membership account.
August 4, 2020 at 4:36 AM #102481
Thanks @neha it’s not ideal that the vendor cannot do this from their dashboard.
How does this work from the marketplace owner’s point of view? Once they stopped paying, how do we know if they have done this deliberately or just missed a payment? I understand that Vendors can setup a recurring payment or pay manually each time, so how do we distinguish between vendors who have not cancelled and are just late paying the latest month, and those that have cancelled their payments completely?
What will their Membership status be if a vendor has cancelled their plan?
What will their Membership status be if they are late with a payment?
For both of these, what happens to their store and products – are they hidden from the site?
August 21, 2020 at 2:14 AM #103747
@chris sands, thanks for sharing your view.
We have passed this enhancement request to our development team, they will soon start working on this.
We will keep you posted.
August 21, 2020 at 3:47 AM #103756
August 29, 2020 at 6:33 AM #104357
@chris, currently there is no such option to distinguish between vendors who have not canceled and are just late paying the latest month and those that have canceled their payments completely.
When we will add the option to let the vendor cancel the subscription, we will also trigger a mail to admin, so he/she can be notified.
August 29, 2020 at 7:01 AM #104358
September 1, 2020 at 8:50 AM #104603
@chris sands, in our next update, we are working on other enhancement.
For now canceling the membership requires us to do some research, regarding API of PayPal/Stripe. Also, we will deficit;y look into adding a cancel option for Free plan too.
Once we will start working on this, we will keep you posted.
November 7, 2023 at 3:17 PM #204050Sangita Support SquadKeymaster
We have added option for vendors to cancel their subscription plan by going to vendor dashboard>>Store settings>>Membership. Kindly check with the latest MultiVendorX and MultiVendorX Pro.
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