[daveyee01267]

Hello,

My name is Dave, and I just had a quick question about refund management in WCMP. I am planning on having multiple vendors on my site selling their own products through Stripe, and if they want to provide a refund on a purchase, my understanding is that they’d have to externally log into their Stripe account and transfer funds according to the refund request directly to the customer. Is there no way with WCMP or any of its add-ons to enable refund management for vendors directly from my WordPress site? And as a follow-up, how does this compare to other multivendor plug-ins? I believe YITH Multivendor allows for vendors to provide refunds without having to leave the platform.

Thank you!

David

[MVX Support Ninja]

Hello Daveyee,

Thank you for reaching out to us.

In our latest version of WCMp plugin as soon as the customer requests for the refund, an email notification is received by admin and vendor. Once the refund is approved the refund will have to be manually transferred by the admin to the customer.

At present, as the refund process is manual. So the admin has to manually refund the money through Stripe gateway to the client. That API is yet to integrate with the system.

Kindly let us know if you need any further assistance.

[MVX Support Ninja]

We have not received any update from you for a long. Hope this ticket is already been resolved.

We are now closing this ticket. Kindly create a new one if you need any further help.

[Author]

Posts