[developer-8646]

Hello, I hope you are well and happy new year.

I ask for your help, I cannot add images to products, prices and save.

I appreciate your prompt help.

Thanks!

[MVX Support Ninja]

Hello,

Wish you a very happy new year.

We have tested it at our end and we found no issue as you can see here (https://www.loom.com/share/85130d4d71184f38b18459936773a51d).

May I know if you have checked marketplace plugins with WooCommerce and standard theme (storefront/twenty). Please deactivate all your plugins, except WooCommerce and WCMp + addon. You can then check the flow. If everything is working fine, in order to detect which plugin is causing conflict- please activate each plugin consecutively and check the flow.
Similarly, for theme conflict- please deactivate the current theme and check with standard WooCommerce theme (storefront/twenty) It is suggested to please perform these tests on your staging website and keep us posted with the outcome.

[developer-8646]

Hello thanks, I was reviewing and if indeed the add-on that is causing problems is this:

Advanced Frontend Manager

I appreciate your prompt help.

[MVX Support Ninja]

Kindly recreate the same issue in your staging site and share the admin and vendor access (staging site) and FTP access. While sharing the access please mark the reply as private.

[developer-8646]

This reply has been marked as private.

[MVX Support Ninja]

This reply has been marked as private.

[developer-8646]

This reply has been marked as private.

[WCMp Admin]

Hi,

As mentioned above and shared the video – we did check the same at your website but didn’t face any issue. Request you to please create a video , so that we could follow the same step and produce the error at your end. Once the error is produced, definitely it can be debugged further.

Regards,

[developer-8646]

This reply has been marked as private.

[MVX Support Ninja]

Our team is looking to it and will update you by tomorrow.

[developer-8646]

This reply has been marked as private.

[MVX Support Ninja]

Hi,
We have checked your end and the issue is coming from Klb Shortcode plugin. after deactivate the plugin it’s working fine, kindly checkout the image – https://prnt.sc/y9fkpl

Klb Shortcode plugin is not compatible with afm. This plugin is added below code

define('WCMP_UNLOAD_BOOTSTRAP_LIB', true);

Copy

which is blocked
blocked our js sript wp_enqueue_script(‘wcmp-bootstrap-script’);

kindly ask to the plugin author to solve this problem permanently.

let me know if you need any help.

Regards,

[MVX Support Ninja]

We have not received any update from you for a long. Hope this ticket is already been resolved.

We are now closing this ticket. Kindly create a new one if you need any further help.

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