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I can’t edit the orders and failed orders are not updated

Theme and Plugin Support

Resolved
Viewing 11 reply threads
  • Author
    Posts
    • September 21, 2021 at 1:12 PM #127882
      developer-8646
      Participant

      Hello I hope you are very well, could you please help me with something, sellers cannot edit orders from their panel and the status of woocommerce failed orders is not synchronized with that of the seller.
      We appreciate your review and prompt help.

    • September 21, 2021 at 5:25 PM #127908
      MVX Support Ninja
      Keymaster

      Hi, thank you for getting in touch with us.

      We tried to recreate this on our end but didn’t face any such issues.
      https://www.loom.com/share/91fb84096e1b4b6da1a79aa54eba8e5b

      It seems like theme/plugin issue on your end. Kindly disable all other plugins except for woocommerce and WCMp and WCMp addons and then check.

    • September 27, 2021 at 10:21 AM #128236
      developer-8646
      Participant

      Hello, thank you very much for answering, we were doing the tests with the plugins deactivated but we still have the same problems, all orders are updated except those of failed orders, they appear as “Waiting or En Espera in Spanish”, neither the seller can edit the orders.
      Attached screen and accesses for review by private message.
      We appreciate your review and prompt help.

    • September 27, 2021 at 7:24 PM #128238
      developer-8646
      Participant
      This reply has been marked as private.
    • September 27, 2021 at 7:26 PM #128268
      MVX Support Ninja
      Keymaster

      Hi,
      Thanks for the access.
      Kindly let us know whether we can deactivate the plugins in your site and check.

    • September 27, 2021 at 8:14 PM #128274
      developer-8646
      Participant

      Yes please, we appreciate your review and prompt help.

    • September 28, 2021 at 6:18 PM #128338
      MVX Support Ninja
      Keymaster

      Hi,
      Kindly confirm us whether you are able to login to your vendor dashboard.
      Whenever we are trying to log into a vendor dashboard this message is shown in your site.
      https://prnt.sc/1ty2gv2

    • September 28, 2021 at 8:12 PM #128358
      developer-8646
      Participant
      This reply has been marked as private.
    • September 28, 2021 at 8:12 PM #128360
      developer-8646
      Participant
      This reply has been marked as private.
    • September 29, 2021 at 1:57 PM #128390
      MVX Support Ninja
      Keymaster

      Hi, we tried to access your seller site using your given credentials, but it gave us the warning mentioning “Sorry, you don’t have permission to edit this item.”
      Kindly check the link below:
      https://www.loom.com/share/acb4e113e09945b6beb883e95be91e3a

      This error generally occurs if there is some missing capability. So can you please share the scrrenshot of the product capability page so we can help you out accordingly.

    • September 29, 2021 at 7:56 PM #128415
      developer-8646
      Participant
      This reply has been marked as private.
    • September 30, 2021 at 6:55 PM #128456
      MVX Support Ninja
      Keymaster
      This reply has been marked as private.
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Viewing 11 reply threads

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