[karat.jimmy]

Hello, I am experiencing display problems in the seller’s area.

See attached screenshots.

I also notice that when I deactivate the seller backend function, the seller still does not have access to his wordpress backend in order to use his wordpress space and not the wc marketplace space.

Could you correct this?

Thank you

sincerely

[karat.jimmy]

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[Sangita Support Squad]

Hello @karat.jimmy Sorry to hear that you are facing issues on your end.
Our replies are inline with your queries –
– I am experiencing display problems in the seller’s area.
>>It seems like there might be some theme/plugin conflict on your end. Just to be sure, disable all plugins except WooCommerce, MultiVendorX and MultiVendorX Pro on your end. Also switch to some default theme such as twenty twenty three or storefront and check again.
Do keep us posted regarding the same.

– I also notice that when I deactivate the seller backend function, the seller still does not have access to his wordpress backend in order to use his wordpress space and not the wc marketplace space.
>>To disallow vendors from having wordpress backend access you need to enable the “Vendor backend access” setting(https://prnt.sc/fQNtqrQQJPtA).
Alternatively you can follow this doc https://multivendorx.com/docs/code-snippet/restrict-backend-access/.

[karat.jimmy]

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[Sangita Support Squad]

@karat.jimmy Our replies are inline with your queries –

– The plugins I use are indispensable. Could you please add a code to simply correct this display problem thank you.
>>We need to first inspect why the display issue is coming on your end as everything is working fine on our site. For that we need to first debug the issue by disabling all other plugins and switching the theme.

Once we can debug the issue on your end and identify the culprit(any other plugin or the theme) for whom the issue is happening only then we will be able to help you accordingly to fix the issue.
So can we disable plugin/theme in your site.

– Regarding the backend access vendor feature, when I disable it I want the vendor to access woocommerce directly and not multivendorx. Despite being disabled, this feature continues to block access to woocommerce.
>>The WooCommerce setting from the backend can only be accessed by the administrator, this is added by WooCommerce itself. That’s why the vendor doesn’t have the capability to access the WooCommerce tab.

However, they can only access the WooCommerce’s tab like products, shipping, orders of their store from the backend of the site.

[karat.jimmy]

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[karat.jimmy]

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[Sangita Support Squad]

Can you please take a backup of your site before we continue with the deactivation of the plugins and themes on your end. Also let us know when you are done.

[karat.jimmy]

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[MVX Support Ninja]

Hi,
We fixed this issue in you site using below code, Kindly check this video – https://gdskavr9sw.vmaker.com/record/1uN2i37aosi1OGjs

To fix your site add below code to your function.php of your active theme.

add_action('wp_enqueue_scripts', 'my_remove_style', PHP_INT_MAX);
function my_remove_style(){
    if(is_user_logged_in()){
        $uid = get_current_user_id();
        if( is_vendor_dashboard() && is_user_mvx_vendor($uid)){
                wp_dequeue_style( 'etheme-parent-style' );
                wp_dequeue_style( 'child-style' );
        }
    }   
}

Copy

Regards,

[karat.jimmy]

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[Sangita Support Squad]

We have checked your end and after adding the code in the functions.php file the display issue is fixed. Kindly check the attached screenshot.

[karat.jimmy]

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[MVX Support Ninja]

Hi, we have removed this by adding this css :
`div#wvpl-sticky-player, div#cookie-notice {
display: none;
}’

[karat.jimmy]

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[NerdySupportExpert Moumita]

Karat, we have removed this. Please check now.

[karat.jimmy]

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[Sangita Support Squad]

You are welcome.
Let us know if you need any further assistance.
Also, it would be really great if you can give us 5/5 review here: https://wordpress.org/support/plugin/dc-woocommerce-multi-vendor/reviews/#new-post
This would motivate the team further to do their job more efficiently.

[karat.jimmy]

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[Sangita Support Squad]

@karat.jimmy The subscriber list option is coming from the Store inventory Module of MultiVendorX Pro (https://prnt.sc/FdvrkzwM-zuR).

Once that module is disabled the subscriber list submenu will not appear in the vendor dashboard.

Now as you want to remove the Subscriber list option from you vendor dashboard kindly add the below code in the functions.php file of your current active theme –

add_filter('mvx_vendor_dashboard_nav', 'remove_mvx_vendor_dashboard_nav', 99);
function remove_mvx_vendor_dashboard_nav($vendor_nav){
    unset($vendor_nav['vendor-products']['submenu']['outstock-product']);
    return $vendor_nav;
}

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[karat.jimmy]

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[Sangita Support Squad]

@karat.jimmy You are welcome. We are always there to assist you with your queries.

[Sangita Support Squad]

Its been long and we have not heard back from you. we are closing this thread. If you need help or face issue in future please create a new support topic.

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