[calzadium.com]

Dear Ladies and Gentlemen

The square that can be seen on the seller’s backoffice, when you click on it, it sends you to the Home Page of the store. That seems correct to me, what I do not understand is how I can change that gray square for my store logo.

Illustrative image attached.

Thank you so much for your help, you are truly exceptional.

Ricardo Trenado
Calzadium.com

[MVX Support Ninja]

Hello,

Thank you for reaching out to us.

We cannot see any grey square at our end as you can see here (https://prnt.sc/xr464k).

This might be due to some theme / plugin conflict. May I know if you have checked marketplace plugin with WooCommerce and standard theme (storefront/twenty). Please deactivate all your plugin, except WooCommerce and WCMp + addon. You can then check the flow. If everything is working fine, in order to detect which plugin is causing conflict- please activate each plugin consecutively and check the flow.
Similarly, for theme conflict- please deactivate the current theme and check with standard WooCommerce theme (storefront/twenty) It is suggested to please perform these tests on your staging website and keep us posted with the outcome.

[MVX Support Ninja]

We have not received any update from you for a long. Hope this ticket is already been resolved.

We are now closing this ticket. Kindly create a new one if you need any further help.

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