[Mathieu]

Hi team,

I’m back with a new issue since I updated to the MVX pro.

On the checkout page, when I tried to validate a payment with stripe marketplace module, I get this error message : mvx_unable_to_create_customer

Thanks for your help,

Warm regards,

[Mathieu]

Hi,

I made some test this morning and I found another issue.

I activate the test mode on the module in order to test my payment workflow and when I tried to make a payment and the payment failed with this error : Stripe Splihhhht Pay Error: No such source: ‘src_1Lw0vlFryzk9KVOYwl8ZkAmq’

On my stripe logs (on the stripe dashboard), I checked the logs on test mode and I received a 200 HTTP to get the source (src_1Lw0vlFryzk9KVOYwl8ZkAmq) and everything sound gound.

But when I back on the production mode (still on the stripe dashboard), I got this call => POST /v1/payment_intents :

{
“description”: “Marketplace by XXXX – Order XXXX”,
“capture_method”: “automatic”,
“metadata”: {
“order_id”: “XXXX”,
“customer_email”: “XXXXX”,
“customer_name”: “XXXX”
},
“source”: “src_1Lw0vlFryzk9KVOYwl8ZkAmq”,
“currency”: “eur”,
“customer”: “cus_MfLdEEUeUV3oU0”,
“statement_descriptor”: “XXXXX”,
“amount”: “1440”,
“payment_method_types”: {
“0”: “card”
}
}

It seems the payment is trying to go on production mode and not test mode.

[Mathieu]

Also, When I attempt the payment, a commission was created (with status failed), but the interesting thing is the payment gateway fees seems not apply to vendor.

You can find in attachment some screenshots of configuration.

[NerdySupportExpert Moumita]

You can use latest update of MultiVendorX Pro Plugin we have fixed the issue there.
Mathieu, to see the gateway charge, the commission is need to be paid.
After that you can see the gateways fees in the Transaction details page of both admin and vendor.

[NerdySupportExpert Moumita]

Hi @Mathieu, our replies are inline :

– On the checkout page, when I tried to validate a payment with stripe marketplace module, I get this error message : mvx_unable_to_create_customer
>> You can use latest update of MultiVendorX Pro Plugin we have fixed the issue there.

– When I attempt the payment, a commission was created (with status failed), but the interesting thing is the payment gateway fees seems not apply to vendor.
>> To see the gateway charge, the commission needs to be paid.
After that, you can see the gateway fees in the Transaction details page of both admin (https://prnt.sc/Xl6P4MYF1wnX) and vendor.

[Mathieu]

Hi @NerdySupportExpert Moumita,

Thanks for the reply, Where I can found the latest version ? On my account (API Download), I still see the version 1.0.0 and my wordpress update system doesn’t suggest any update.

Another question, Is the test mode is fixed ?

[NerdySupportExpert Moumita]

This reply has been marked as private.

[Mathieu]

no worries, thanks a lot 🙂

Do you think it’s possible to get access on the github repo ? In this case, I can download source and fix easily 🙂

[NerdySupportExpert Moumita]

This reply has been marked as private.

[Mathieu]

Thanks for the reply, I made the test and I can confirm, it’s not fix yet.

I got the same issue and the same error message : mvx_unable_to_create_customer

[Mathieu]

Some updates tonight, the test mode works after install the new version of the plugin 🙂 But payment gateway fees still not showing in the commission report after the payment was successful.

On the production mode, if I type a wrong credit card, I got this error message after form validation : mvx_unable_to_create_customer

I also got another issue in the admin dashboard (MultivendorX => Settings => Commission), after made a modification on the commission form, I get a blank page now (see the attachment).

Sorry to report so many issue 🙁

EDIT : Blank page was because I deactivated Stripe Connect module by error.

[Mathieu]

This reply has been marked as private.

[NerdySupportExpert Moumita]

Sorry to hear that you are still facing issues.

However, our solutions are inlined:

– If I type a wrong credit card, I got this error message after form validation : mvx_unable_to_create_customer
>>> If you put the wrong credit card no this will show this validation because “mvx_unable_to_create_customer” is a unique code for the error.
We will release an update soon where we will display that the card number is wrong.

– I made a lot of test with stripe test mode and the gateway fees are correctly apply on the final Withdrawal, but I can see the transaction details from the administration dashboard, But not from vendor dashboard. (see attachment). Is it a bug ?
>>> Well, this is not a bug . Also we have released an update 4.0.1 and we have fixed this issue in the updated version.

[Mathieu]

Hi mounita,

Thanks for the update, where I’m already running the 4.0.1 version and I still get the issue on the vendor dashboard.

Are you sure it’s fixed ?

[NerdySupportExpert Moumita]

Mathieu, as you can see this is working fine on our end https://scrnli.com/files/0z5P42TdbqIZr9

So as you are facing this issue, so can you create a staging site and share the admin, FTP access?
While sharing the access, don’t forget to mark the response as private.

[Mathieu]

Oh yeah, this page works well, it I got the issue when I click on some Transc.Id on the this page.

I’m not able to the detail of the transaction.

[Mathieu]

Sorry, I forgot many words on my last message and I’m not able to edit it.

—–
Oh yeah, this page works well, I got the issue when I click on some links on the Transc.Id column on this page.

I’m not able to get the details of the transaction (Check the attachment).

[MVX Support Ninja]

@Mathieu, We will add the fix in our next update by next week.

We have also added a fix in our GitHub.
So, after downloading the plugin from here – https://github.com/multivendorx/MultiVendorX/archive/refs/heads/main.zip, follow these steps :
– Delete the installed WC Marketplace via wp-admin >> plugin
– Unzip the GitHub plugin
– Rename the folder as “dc-woocommerce-multi-vendor” and remove the master tag. Now, zip this folder again.
– Install this plugin on your site.
Please do keep us posted.

[Mathieu]

Thanks Abhirup, I’ll test it today.

If I delete the plugin, Do I keep my data ?

[Mathieu]

Update : I updated the code and it’s fixed.

Great job, thanks team 🙂

[NerdySupportExpert Moumita]

Glad to hear that .We are closing this thread as of now.

[Mathieu]

Thanks you can close the thread.

[Author]

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