[Picflick]

Good day

With the latest version 3.7.0 the vendor listing on our website does not work correctly. The pages I am referring to is: https://picflick.co.za/vendor/ for all our vendors. E.g. https://picflick.co.za/vendor/picflick-collections/

You can clearly see how the UI is now all distorted and the format is not rendering correctly with our theme (see attached: Vendor listing format incorrect.JPG). This worked perfectly fine previously.
Secondly – The links ‘Reviews’ and ‘policies’ are not navigating to any specific pages to the vendor?! It navigates everytime to the wordpress ‘blogs’ page regardless of the vendor. (see attached image:Reviews goes to blogs page.jpg).

Please urgently advise how we can rectify the above 2 issues.

Thanks,
PicFlick

[MVX Support Ninja]

Hello,

Kindly use this short code

[wcmp_vendorslist orderby="registered" order="ASC"]

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for vendor listing and see if its working at your end.

[Picflick]

Hi.
The vendor list is not what I am referring to – I am referring to when you select to view an individual vendor’s page!
The shortcode provided related to /list-photographers/ page (which is not what I was referring to, please read above I am referring to the incorrect formatting of the /vendor/x page) e.g. https://picflick.co.za/vendor/jacques_crafford/
Thanks, Greg

[MVX Support Ninja]

Hello,

Sorry We are unable to recreate the issue at our end. Can you please share a video clip and explain us the exact issue that you are facing so that we can guide you more efficiently.

[Picflick]

Sure, this this the video: https://www.loom.com/share/5abeb4b7140b4963b72be36bfa649aa6
Notice how the UI is now rendering terribly. It looks really bad to how it was previously

[MVX Support Ninja]

Thank you for sharing the detailed video.

Kindly share an admin and vendor access (staging site) and FTP access and our team will be activating and deactivating the theme and plugin in order to test the issue.

While sharing the access, please mark the reply as private.

[Picflick]

This reply has been marked as private.

[WLS_FH]

I am joining this thread as we are experiencing the same issue.
The public vendor’s shop page is broken up.
1. There’s no follow button
2. Layout is broekn (i.e. name of the shop)
3. Tab do not point at the right URL

Waiting for your check.
Thanks

[NerdySupportExpert Moumita]

Hi, our team is looking into this.

@PicFlick, is that access of your staging site, if not please do share the staging site access so we can debug this.

[Picflick]

Hi there

Thanks giving this the attention it deserves… The WordPress website does not have a staging site, so please proceed to debug. However, please advise what changes have been applied so that I can track, and revert if anything goes wrong.

Thanks, PicFlick

[NerdySupportExpert Moumita]

PicFlick, can we disable some plugin/theme for testing purposes.

[WLS_FH]

Thanks for sharing any findings.
We use DIVI theme builder, I suspect there’s some sort of incompatibility issue.

You can see the difference between our staging website with WCMP 3.7 and the same page in production environment with WCMP 3.6
https://staging.briskby.com/vendor/ragereve/
https://briskby.com/vendor/ragereve/

[WLS_FH]

This reply has been marked as private.

[NerdySupportExpert Moumita]

@WLS_FH, our plugin is not compatible with divi page builder. Please note WCMp is compatible with the Elementor plugin only.

Now, if you want to use Divi, then please do share a video on how we can recreate this on our end, so we can help youout accordingly.

[Raju The Cool Guy]

Hi @Picflick,
We have debugged this on our end. Your product listing is different because your theme(flatastic) has modified woocmmerce default archive-product.php template ( or may modify this template by using a hook to add extra features ). We are using woocommerce default hooks and filters. You can see our code from here https://github.com/wcmarketplace/dc-woocommerce-multi-vendor/blob/master/classes/class-wcmp-frontend.php#L890 ( Here you can see we have added product listing codes. Just added woocommerce hook. Nothing extra. No custom code.No CSS ). So your theme can only help you to list this in a proper manner ( on there style ). Let us know if you need any further help.

[NerdySupportExpert Moumita]

Hi @Picflick,@WLS_FH, our team will add a filter, using this you can keep the older version of the Vendor Shop page. But please note, if you use this filter, then you can’t use the elementor to edit the page.

However for now, if you want to proceed with using the filter, then use https://github.com/wcmarketplace/dc-woocommerce-multi-vendor/pull/806 this pull request
So, after downloading the plugin from here – https://github.com/cool-raju/dc-woocommerce-multi-vendor/archive/refs/heads/fix/800.zip, follow these steps :
– Delete the installed WC Marketplace via wp-admin >> plugin
– Unzip the GitHub plugin
– Rename the folder as “dc-woocommerce-multi-vendor” and remove the master tag. Now, zip this folder again.
– Install this plugin on your site.
Please do keep us posted.

and then add this below code in your current active theme functions.php file

add_filter('wcmp_load_default_vendor_store', '__return_true');

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Please make all these changes in the staging site first and then add the same in live site.

[WLS_FH]

This reply has been marked as private.

[WLS_FH]

Moumita,

I am trying to recap as I have sent an email but have not heard back.

I first upgraded to 3.7.1.
I noticed the Policy URL still did not work. To make it work Vendors need to re-save their store front end settings.

We then downgraded to 3.7.0 using the GitHub version you provided, including the instructions as well as the filter to use the old version.
It did not work again. We are still seeing the newer buggy version.

Please bear in mind we use DIVI theme builder; I read you said your plugin is not compatible?!

[NerdySupportExpert Moumita]

@WLS_FH, I presume you have opened another thread.

Please continue communicating there.

[Picflick]

Hello @NerdySupportExpertMoumita

Thanks for providing this.

No problem not using elementor.

I see that you have released a new version of 3.7.1 – I have updated the plugin to this version. Now based on your message above you are requesting me to install a whole new version of the plugin. Does this version take into account 3.7.1 changes?

Secondly – I would like to only have the files that are the old version of the /vendor page. The reason is because the wordpress platform automatically updates our plugins, and then it will overwrite the old plugin. Therefore, please can you specify each of the files that I can take from the download link, and overwrite them in my current plugin INSTEAD of the entire plugin. I will do the overwriting and add the add_filter in functions.php

Thirdly – I see also now that the Vendor https://picflick.co.za/dashboard/products/ page design is off (see attached). Will this also revolve that. If not, please can you assist so that the table appears correctly on the page

Thanks,
PicFlick

[WLS_FH]

This reply has been marked as private.

[MVX Support Ninja]

@picflict kindly share an admin and vendor access (STAGING SITE) and FTP access.

While sharing the access, please mark the reply private.

Also request you to communicate all the issues in a single thread so that we can help you more efficiently. As too many threads with same issues will create delay in response.

[Picflick]

This reply has been marked as private.

[Picflick]

This reply has been marked as private.

[Picflick]

Good day,
It has been quite a while since I posted the reply and I have heard no feedback and seen no improvements to my website.
Can you please provide an update…
Thanks,

[NerdySupportExpert Moumita]

This reply has been marked as private.

[Picflick]

THANK YOU VERY MUCH! 🙂

[Picflick]

However, I am concerned that this has now affected the check-out page (see attached images)

When a user adds a product to cart and proceeds to check-out, the page loads with narrow borders and not able to see the full fields. Not sure why the HTML/CSS is not processing correctly.

Secondly, when you scroll to the bottom of the page it says a critical error is occurring. Can you please assist?

Thank you!

[NerdySupportExpert Moumita]

@Picflick, the above code should work only for the vendor dashboard.

Anyway, we have added another checking, so please use this updated code :

add_action('wp_enqueue_scripts', function() {
 if ( class_exists('WCMp') && is_vendor_dashboard()) {
   wp_deregister_style('flatastic-style');
 }
}, 999);

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[MVX Support Ninja]

Hi, we haven’t heard back from you for a while. We presume this issue has been fixed.

Please open another thread if you need any further help

[Author]

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