[Vincent]

Hello,
since the update to version 4.1.1 the Analytics section unfortunately no longer works.

MultivendorX Version 4.1.1
MultivendorX Pro Version 1.3.0
Woocommerce Version 8.5.1

I also cannot download any reports. Compare: https://multivendorx.com/support-forum/topic/multivendorx-submenu-analytics/#post-197246

Regards
Vincent

[Sangita Support Squad]

Sorry to hear that you have faced an issue on your end.
However, we have checked the download of reports from the analytics submenu of MultiVendorX and the downloads are working perfectly fine. Kindly check the video here: https://www.awesomescreenshot.com/video/24240423?key=e9fa0ad8af5ceeb9461a15ecbe589c3b.
Now as you are facing issues on your end, kindly create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and FTP access with us. So that we can check the issue on your end and assist you accordingly to solve that.
Also while sharing the access don’t forget to mark your reply as private.

[Vincent]

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[Vincent]

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[Vincent]

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[Sangita Support Squad]

@Vincent Kindly create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and ftp access of your staging site so that we can check the issue on your end as we need to check the issue on your end by disabling plugin and theme.
Also while sharing the access don’t forget to mark your reply as private.

[Vincent]

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[Sangita Support Squad]

This reply has been marked as private.

[Sangita Support Squad]

It’s been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please do create a new support ticket.

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