Theme and Plugin Support
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Posts
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Hey!
There is a problem with WCMp.
After successful registration of the vendor, there is no direction to the dashboard.
After successful registration of the vendor, the vendor stay on the registration page.
How can this problem be corrected?
WordPress version 5.6.1
WC Marketplace Version 3.5.17 -
Hello,
Thank you for reaching out to us.
Kindly share a video by recreating the issue that you are referring so that we can check the same on our end.
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Hello,
Kindly translate the language to English for us so that we can understand the error message and guide you more efficiently.
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Hello,
Thank you for sharing the detailed video of your query.
Kindly check if you have marked this option on admin dashboard >> WCMp >> Settings >> general >> as you can see here (https://prnt.sc/zo2i80).
Since this checkbox is enabled so after registering as a vendor, the request is waiting for admin approval so that is why you are not able to access the vendor dashboard.
If you want you can disable this option and allow vendors auto approved as been shared above.Kindly let us know if you need any further assistance.
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Hey!
The checkbox is on, but the problem is different.
After successful Vendors registration, vendor is not redirected to the dashboard and does not see the message that he was registered.
After successful registration, Vendor remains at the registration page, and all fields are cleared.
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May I know if you have checked marketplace plugin with WooCommerce and standard theme (storefront/twenty). Please deactivate all your plugin, except WooCommerce and WCMp + addon. You can then check the flow. If everything is working fine, in order to detect which plugin is causing conflict- please activate each plugin consecutively and check the flow.
Similarly, for theme conflict- please deactivate the current theme and check with standard WooCommerce theme (storefront/twenty) It is suggested to please perform these tests on your staging website and keep us posted with the outcome.-
Thanks a lot! Incompatibility with WP Fastest Cache plugin. The problem has been resolved.
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