[Vincent]

Hello,
unfortunately since the update of MultivendorX to version 4.1.1 the order_comments are no longer included in the suborder and also not in the e-mail to the vendor (“Vendor New Order” Mail).
Unfortunately, this is an important part of the order for me.

I tried to edit the file dc-woocommerce-multi-vendor/templates/emails/vendor-new-order.php myself, unfortunately without success.

MultivendorX Version 4.1.1
MultivendorX Pro Version 1.3.0

I would be very pleased to hear back from you as soon as possible.

Regards
Vincent

[Sangita Support Squad]

Vincent Sorry that you have faced an issue on your end.
We have checked the issue mentioned by you with order notes but the order notes are coming accordingly on the vendor’s new order mail. Check here: https://www.awesomescreenshot.com/video/24239113?key=61486274064df7abc645b4972df25eb2
So kindly check on your end carefully. If the issue is still there, please create a staging site and share the temporary admin, ftp access so we can check.
While sharing the access, don’t forget to mark the response as private.
Also for overriding the vendor-new-order.php template file kindly follow the below mentioned overriding path –
yourtheme/MultiVendorX/emails/vendor-new-order.php
Let us know if you need any further assistance please let us know.

[Vincent]

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[Sangita Support Squad]

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[Vincent]

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[Vincent]

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[Sangita Support Squad]

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[Sangita Support Squad]

It’s been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please do create a new support ticket.

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