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I’m encountering an issue with the order system on my marketplace. When an order is placed, it generates a parent order with one or more child orders for each supplier. This is great!
The problem arises when I update the status of the child orders (e.g., when I add tracking numbers or process refunds). The system sends an email notification to the customer, which is exactly what we want. However, when I then update the status of the parent order, the customer receives a second email with the same messaging.
For example, I refunded an order for yesterday, and the customer, received two identical refund emails—one triggered by the child order status update and another by the parent order status update.
What I need:
I would like the email notifications to be triggered only by the child order updates, except for the new order confirmation, which should trigger for the parent.
In short, I don’t want customers receiving duplicate emails when updating the parent order after child order updates.Can you please advise on how to resolve this issue?
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Hi @sean-7927
Thank you for reaching out to us.
I’d like to inform you that, by default , emails are triggered to customers for both child and parent order status updates. If you wish to prevent customers from receiving duplicate emails when the parent order is updated after child order updates, you’ll need to add custom code on your end.
We do have a sample code snippet that you can implement to achieve the desired flow. You can find it here:
https://multivendorx.com/docs/code-snippet/remove-suborder/
If you need any further assistance while implementing this, please feel free to reach out to us — we’re happy to help! -
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- The topic ‘Orders and suborders’ is closed to new replies.
