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Orders report is blank

WCMp Vendor Vacation

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    • #126355

      Hi there,

      THere’s something wrong with my Monthly store orders report. There are 3 orders last month, but the report saying no orders.

    • #126361

      @tim-1673, as per our flow, we will display the data, only if the order status is either completed/processing.

      As you can see those orders are On Hold, hence it is showing blank in the report.

      • #126386

        Thank you very much for getting back to me. Yes, that makes sense!!! Just another question, do you happen to know why the order’s status is on hold, where can I edit it? The yellow clock icon saying it’s on hold, but the status column saying the order is completed?


    • #126416

      Tim, basically When an order is created on the woocommerce end, we create the corresponding sub-order.
      – Now, we check the initial order status of the order from woocommerce’s main order and set the same order status for suborders too
      – After that, each vendor/admin needs to change the order status for each sub-order
      – Therefore, apart from initial order status, if you change the status of an order, this will not affect the sub order’s status

      Now if you refer to the images, the right-hand side status is actual parent order status, and the left one side is of sub-order. Hence either admin or vendor needs to change the status of those orders.

      • #126432

        Cool, thanks a lot! I am wondering if it can be done automatically? Does it have to be done manually?


    • #126463

      @tim-1673, we do have some code to sync parent and child order status. You can get them here :

    • #129647

      Hi, we haven’t heard back from you for a while. We presume this issue has been fixed.

      Please open another thread if you need any further help

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