[Chris]

Hi support,

The PDF invoice number is still missing after a few updates since April. Plus, there’s some issue with the PDF Invoice for any products with variations or additional details. The front-end design looks distorted and there are some hidden data showing to the user.

[Chris]

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[Sangita Support Squad]

@Chris We have checked our end but there is no such issue of invoice number option not being present in the invoice https://prnt.sc/6i0EYe8xqLqX .
Kindly go to MultiVendorX >> Settings >> Invoice , and check if you have selected the Invoice number option under the Invoice fields https://prnt.sc/8LN3WjH2PCQ- .

If you are facing this issue, please do create a staging site and share the temporary admin, ftp access.
Please note, we might need to disable plugin/theme for testing purpose.

[Chris]

This reply has been marked as private.

[Sangita Support Squad]

Hi @Chris. Thanks for sharing the access.
You need to maintain the Invoice Number format stated here https://prnt.sc/hAFJnssXpOkx.
I have added a number according to this format and now the invoice number is visible on the invoice https://prnt.sc/tqZtolb2BvHg.
Kindly check carefully all the settings and let me know if you need any further assistance.

[Chris]

I see. Maybe it was the prefix settings. What do you mean by alphanumeric? Isn’t it alphabets and numerals(numbers)? Does it include symbols too? Could you please list a few examples here thanks

[Chris]

For the invoice, the front-end design looks distorted and there are some hidden data showing to the user.
-> This happens inly for RnB products, please check as well.

[Sangita Support Squad]

@Chris Yes you need to set an alphanumeric prefix (for example:UNI123) in the Invoice format option.
For the issue with Product details for rental products being seen on the invoice, our team is checking kindly provide us some time.

[Chris]

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[Chris]

I’ve tried to use UNI123 but it fails as well. https://prnt.sc/9ZEzWkTKSzbY

[Sangita Support Squad]

To show the invoice number on the invoice pdf, the order status needs to be either processing or completed. The invoice format is working fine on your end https://prnt.sc/qMlWd1c8IyA9.

[Chris]

Okay, so could you please tell me how do you access to this invoice? My apologies as I might be missing something.
I checked on customer end by checking on the invoice received via email, so the invoice is not showing since its order status is On-hold when he placed an order. If the order status has been changed to processing, where do the customer check the invoice then? Because the invoice in the email is not showing and the customer seems not receiving any invoice email afterwards. Or actually it will be updated on vendor’s end so vendor is able to download the invoice with invoice number and can send to customer again?

If that was the case, I guess I should disable the invoice attachment via email whenever an order is placed.

[Chris]

Which one should I choose for a better user experience? https://prnt.sc/ssLExdA6JgOA
I chose new order that’s why I never see the invoice number I guess. Also, I don’t want the customer neither the vendor to confuse about that when it comes to invoice number tracking etc, so could you please advise me in this settings.

[Chris]

I saw from the backend settings that there are two settings, the second one is for customer settings.
https://prnt.sc/CP_9Lf0CQZnm

[Chris]

And the first one is the settings set for admin only right?
https://prnt.sc/oEKSoCf3k8tz
There’s no attach to email settings for vendor right? So vendor’s flow is accessing on their dashboard right?
Thanks for the clarification

[MVX Support Ninja]

@Chris Our replies are inline-
I checked on customer end by checking on the invoice received via email, so the invoice is not showing since its order status is On-hold when he placed an order. If the order status has been changed to processing, where do the customer check the invoice then?
>> The customer can get the mail if any order is placed but for getting the invoice number with the mail, order status should be selected as completed..https://prnt.sc/q009YIIYJZ_P

I saw from the backend settings that there are two settings, the second one is for customer settings.https://prnt.sc/CP_9Lf0CQZnm
And the first one is the settings set for admin only right?https://prnt.sc/oEKSoCf3k8tz
>> Yes,
In the backend, the settings option is available only for admin and customers.
However vendor can select their settings from their dashboard : https://prnt.sc/wocJffpmBu1H

There’s no attach to email settings for vendor right? So vendor’s flow is accessing on their dashboard right?
>>There is no settings for vendor invoice mail. However the vendor can download the invoice from his dashboard>>orders https://prnt.sc/cQ5OnarvWBGE

[Chris]

Alright, these clear my doubts and concerns on the flow. Thanks. However,
>> The customer can get the mail if any order is placed but for getting the invoice number with the mail, order status should be selected as completed..https://prnt.sc/q009YIIYJZ_P
–> If I would like to let my customers to receive their invoice once they made their payment, should I choose ‘customer processing order’ as the order status instead of ‘customer completed order’? Usually when an order is paid, the order would be marked as processing right? And when it’s not paid, then it’ll be marked as on-hold right?

[MVX Support Ninja]

Our replies are inline :
– If I would like to let my customers to receive their invoice once they made their payment, should I choose ‘customer processing order’ as the order status instead of ‘customer completed order’?
>> As it was mentioned earlier, the customer can get the invoice pdf attached in the mail only if the order status is completed.
But I think the flow which you are asking that the customer will get the invoice in the mail as soon as the payment is done is not supported by default. However, we have a plan to let the admin select multiple order status, so customers can get invoices as per that. We will add this modification in our future update. We will keep you posted.
– Usually when an order is paid, the order would be marked as processing right? And when it’s not paid, then it’ll be marked as on-hold right?
>> Yes, you said it correctly.

[Chris]

Okay, noted & thanks.

[MVX Support Ninja]

You are welcome.
Hope your query is solved now. We are closing this thread if you face any issue or need help in future please let us know.

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