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Per Product Shipping

WCMp Core

Tagged: ,

Resolved
Viewing 20 reply threads
  • Author
    Posts
    • February 9, 2021 at 5:35 AM #115306
      JT
      Participant

      Hi, I seem to have a problem with per product shipping where the customer pays for the shipping (and it appears on their email and the admin email) but it’s not associated with the vendor at all so it’s not included in their payout or on their order notification emails. This is causing confusion as they don’t know whether the customer has paid for shipping or not.

      Many thanks.

    • February 9, 2021 at 3:43 PM #115331
      MVX Support Ninja
      Keymaster

      Hello,

      Thank you for reaching out to us.

      Can you please share a detailed video on how to create this issue so that we can check the same at our end and guide you accordingly.

      Waiting for your reply.

    • February 9, 2021 at 4:53 PM #115333
      JT
      Participant
      This reply has been marked as private.
    • February 9, 2021 at 5:03 PM #115337
      JT
      Participant
      This reply has been marked as private.
    • February 9, 2021 at 5:55 PM #115346
      MVX Support Ninja
      Keymaster

      Our team is looking to it and we will update you by tomorrow.

    • February 9, 2021 at 7:56 PM #115360
      MVX Support Ninja
      Keymaster

      Hello,

      Sorry but our team is unable to understand and recreate the issue from these screenshots shared. Can you please explain us the issue in details, a video would be much appreciated.

    • February 9, 2021 at 8:36 PM #115362
      JT
      Participant
      This reply has been marked as private.
    • February 10, 2021 at 4:36 PM #115418
      MVX Support Ninja
      Keymaster

      Thank you for sharing the detailed screenshot.
      We have found the issue at our end and we will fix it in our next update.

    • February 10, 2021 at 4:42 PM #115419
      JT
      Participant

      Do you have any thought timescales or something I can push in the short term? This is causing me massive headaches

    • February 10, 2021 at 5:42 PM #115423
      MVX Support Ninja
      Keymaster

      Our team is working on it and hopefully (if everything works fine) we will try to deliver it by 1 to 2 weeks.

    • February 19, 2021 at 1:15 AM #115975
      JT
      Participant

      Hi – is this fixed in the 3.5.18 update? It’s not listed in the change log.

    • February 19, 2021 at 10:38 AM #115990
      MVX Support Ninja
      Keymaster

      If its not listed in change log then it will be fixed in our upcoming update.

    • March 3, 2021 at 5:27 PM #116890
      JT
      Participant

      Any updates on this? It’s causing massive problems for me! There’s nothing worse than something that worked, being broken in an update!

    • March 4, 2021 at 4:17 PM #116953
      JT
      Participant

      Bump

    • March 5, 2021 at 10:56 AM #116990
      MVX Support Ninja
      Keymaster

      Hello,

      Sorry for the delay in response.

      At present our team is working on our upcoming release of WCMp version 3.6 which is causing the delay. However, we will try to deliver the fix for the above mention issue by 1 to 2 weeks at most.

    • March 5, 2021 at 4:04 PM #117007
      JT
      Participant

      This has been a month!! And now another two weeks??

    • March 8, 2021 at 5:00 PM #117108
      MVX Support Ninja
      Keymaster

      Hello,

      Our team will be providing you a temporary fix by this week.

    • March 15, 2021 at 4:18 PM #117548
      JT
      Participant

      Hi – I’ve not received anything.

    • March 16, 2021 at 6:47 PM #117652
      MVX Support Ninja
      Keymaster

      @JT, as shared earlier, the fix will be provided by the end of this week.

    • March 16, 2021 at 6:48 PM #117653
      JT
      Participant

      Thanks. You said this last week though which was why I was checking.

    • March 17, 2021 at 6:12 PM #117706
      MVX Support Ninja
      Keymaster

      Sorry for the delay caused as team is busy working for the WCMp 3.7 release so that caused the delay, we will be providing the fix by the end of this week.

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