Plugin shortcode (in Divi theme) not showing form

Theme and Plugin Support

Tagged: woocommerce-product-stock-alert

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Viewing 7 reply threads

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- March 13, 2021 at 9:40 AM #117461
  
  marketing-7858
  Participant
  
  We installed woocommerce-product-stock-alert plugin and added the shortcode as per your documentation into our Divi Builder theme for all product pages, however the form is not showing up on the product page when the product is out of stock. It should display underneath where it says the product is out of stock.
  
  We have ticked the enable options in the plugin settings, and we have the option in woocommerce to display out of stock items. Your documentation says that the plugin works with all themes. We don’t have any caching on the site, and have checked in multiple browsers in incognito etc with flushed browser cache.
  
  Please assist in the resolution of this.
  
  The page I need help with: https://www.trendytaps.co.za/product/btb002-blackened-brass-swivel-kitchen-bathroom-mixer/
  
  Adding shortcode video: https://www.loom.com/share/4d39ff34f1fe4fbeaab8de761da0cf83
- March 13, 2021 at 6:16 PM #117503
  
  MVX Support Ninja
  Keymaster
  
  Hello,
  
  Thank you for reaching out to us.
  
  May I request you to test it with some other shortcode and see if that is working at your end.
  
  Kindly keep us posted.
- March 16, 2021 at 6:43 PM #117651
  
  NerdySupportExpert Moumita
  Keymaster
  
  @marketing-7858, sorry for the inconvenience.
  
  Please do share a temporary admin, ftp access of your staging site, so we can debug this issue. While sharing the access, don’t forget to mark the response as private.
- March 17, 2021 at 1:14 PM #117686
  
  marketing-7858
  Participant
  
  Hi,
  Please note I have instructions from the client, that if this issue is not resolved by yourselves today, I should utilise another plugin. So please address urgently. I will post access details shortly in private message.
- March 17, 2021 at 1:19 PM #117687
  
  marketing-7858
  Participant
  
  This reply has been marked as private.
- March 17, 2021 at 4:28 PM #117693
  
  MVX Support Ninja
  Keymaster
  
  Can please share a staging site admin and vendor access and FTP access as we need to debug your site in order to resolve the issue.
  
  Also, we prioritise all our clients in the same way and we work as per our queue. So kindly allow us some days time to fix the issue.
- April 6, 2021 at 1:58 PM #119023
  
  victorguindo
  Participant
  
  Hi, I have the same problem. I write [display_stock_alert_form] in the divi code module in the Theme Builder and it doesn’t appear afterwards …
  
  Can you help me too? Thanks a lot.
- April 6, 2021 at 8:33 PM #119049
  
  NerdySupportExpert Moumita
  Keymaster
  
  @victorguindo, the WooCommerce Stock Alert plugin is a separate plugin, so please do create a separate thread and share the access with us.
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