[Chris]

Hi,

My post about this query was disappeared. So, I was looking for a buyer protection feature across the knowledgebase on order management but couldn’t found any. Is there any feature available in the sense that a buyer can confirm that they received their orders by clicking an “Order Received” button before an order is 100 % marked as completed & before we initiate payout to the vendor?

I think this feature is quite vital in a marketplace. Let say if Buyer A ordered something from Vendor B. Vendor B ships the product and change the status to completed. But Buyer A didn’t actually received the product even after weeks. Since the order is marked completed by Vendor B, the payout was initiated automatically according to the preset payout timing. Weeks later Buyer A is requesting for refund…..This is gonna be a big headache. Another example here is let say Buyer C booked a rental product from Vendor D and plans to start his rents next month. Next month, Vendor D marks the order as completed and again the payout was initiated automatically according to the preset payout timing. But in fact, we don’t know whether did Buyer C really gets his rental product. What if it was tens, hundreds of orders with a larger date range like 2 months, 3 months….? And from these orders, only 10% of disputes arise would bring a big headache tho.

[Sangita Support Squad]

Hi @Chris, we have already responded to this query in the previous thread .
By the default flow of Woocommerce the admin gets the authority of settings related to order management.
The customer flow is controlled by WooCommere, and I am afraid there are no such settings for this.
We have forwarded this enhancement request to our dev team. You can keep track of it from here https://github.com/multivendorx/MultiVendorX/issues/346

[Chris]

Alright, noted. You may close this post.

[Author]

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