[yunus]

Hello, as a vendor I cannot click the variations tab. Can you help?

[Sangita Support Squad]

@yunus There might be some theme/plugin conflict on your end. Just to be sure, kindly disable all plugins except WooCommerce, MultiVendorX and MultiVendorX Pro on your end. Also switch to some default theme such as twenty twenty three or Storefront and check.

To know about the configuration of variable products in detail you may follow our documentation https://multivendorx.com/docs/knowledgebase/variable-product/.
If you need any further assistance please let us know.

[yunus]

I don’t think its relevant with plugins. Because other tabs works good.

[Sangita Support Squad]

We have checked this and everything is working fine. Kindly create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and ftp access with us. While sharing the access don’t forget to mark your reply as private.

[yunus]

Thank you, I will inform you.

[Sangita Support Squad]

@yunus we will wait to hear back from you.

[yunus]

This reply has been marked as private.

[Sangita Support Squad]

Thanks for sharing the access. Can we deactivate plugins and themes on your end to debug the issue.

[yunus]

Of course

[Sangita Support Squad]

This reply has been marked as private.

[yunus]

I need access, also can I use my other plugins?

[Sangita Support Squad]

I have shared the access. Also yes you may use your other plugins.

[riyadhyshop.com]

This reply has been marked as private.

[Sangita Support Squad]

We have replied over chat. Kindly check there.

[riyadhyshop.com]

This reply has been marked as private.

[Sangita Support Squad]

I have already shared the access. Kindly check and let us know if your issue got resolved or not.

[Sangita Support Squad]

Its been long and we have not heard back from you. We presume your issue is resolved. We are closing this thread. if you need help or face issue in future please create a new support thread.

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