[kevajo]

The available amount displays 0 for some sellers that we have not yet paid and only the last transaction is displayed.
At other sellers, even though we have paid all the commissions, the amount available still displays the old total instead of 0.
I enclose 2 captures to illustrate this.

[MVX Support Ninja]

Hello Kevajo,

Thank you for reaching out to us.

May I know if you have checked marketplace plugins with WooCommerce and standard theme (storefront/twenty). Please deactivate all your plugins, except WooCommerce and WCMp + addon. You can then check the flow. If everything is working fine, in order to detect which plugin is causing conflict- please activate each plugin consecutively and check the flow.
Similarly, for theme conflict- please deactivate the current theme and check with standard WooCommerce theme (storefront/twenty) It is suggested to please perform these tests on your staging website and keep us posted with the outcome.

[kevajo]

it’s the same

[MVX Support Ninja]

Can you please share the admin and vendor access (staging site) and FTP access. While sharing the access, please mark the reply as private.

[MVX Support Ninja]

We have not received any update from you for a long. Hope this ticket is already been resolved.

We are now closing this ticket. Kindly create a new one if you need any further help.

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