[kevajo]

Hello
When making a refund on a commission, the old amount is always displayed in the list of commissions.
Even if the amount displays zero or a different amount, this often confuses our reports, because sometimes we calculate the commission amounts by hand.
But when you open a commission you realize that the amount that was displayed in the commissions was wrong.
I have attached some captures.

[MVX Support Ninja]

Hello,

Thank you for reaching out to us.

Can you please recreate the issue at your end and share a video with us so that we can understand it and guide you more efficiently.

Waiting for your reply.

[kevajo]

This reply has been marked as private.

[MVX Support Ninja]

Hello,

We cannot view your video as it shows a black screen as you can see here (https://prnt.sc/xt4kj2).

Kindly share a video of the issue that you are facing so that we can guide you more efficiently.
Waiting for your reply.

[kevajo]

This reply has been marked as private.

[MVX Support Ninja]

Hello,

Thank you for the detailed video.

As per the default flow, Initial commission can be seen from here (https://prnt.sc/y0swlo) and the details of the commission (i.e if partial refund) and net earning can be seen from here (https://prnt.sc/y0t2xv).

Kindly let us know if you need any further assistance.

[MVX Support Ninja]

We have not received any update from you for a long. Hope this ticket is already been resolved.

We are now closing this ticket. Kindly create a new one if you need any further help.

[Author]

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