[kevajo]

We can’t get our payment bills.
When you click on invoice in the admin and seller payment tab, it sends an error.
Please check video in private

[kevajo]

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[Sangita Support Squad]

@kevajo We have checked this on our end and the invoice is showing perfectly on both admin and vendor site. Kindly check the video https://watch.screencastify.com/v/3oebjkBAqrzsQsBdLfBl.
Now can you please explain what you mean by payment invoice as We do not have any option of payment invoice on our end.

[kevajo]

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[NerdySupportExpert Moumita]

Kevajo, as I can understand that you have added this option by doing custom code https://prnt.sc/btnYVKPS-gLC, is that right?

Regarding the vendor invoice part, please enable the debug mode of your site and share the error code with us.

[kevajo]

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[kevajo]

This reply has been marked as private.

[Sangita Support Squad]

Kindly create a staging site where the above mentioned issues are replicated and share the staging site url, temporary admin and FTP access with us.
While sharing the access don’t forget to mark your reply as private.
Also share a screenshot showing the section you want to remove from the vendor store page.

[kevajo]

hello

[Sangita Support Squad]

As we have shared earlier Kindly create a staging site where the above mentioned issues are replicated and share the staging site url, temporary admin and FTP access with us.
While sharing the access don’t forget to mark your reply as private.
Also share a screenshot showing the section you want to remove from the vendor store page.

[Sangita Support Squad]

Its been long and we have not heard back from you. We presume your issue is solved now. We are closing this thread. If you need help or face issue in future please open a new support thread.

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