WCMp Core
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AuthorPosts
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June 7, 2022 at 12:18 AM #137724support-4528Participant
HI Team,
We have upgraded WCMP from version 3.6 to 3.8, but we are facing loading product in vendor page. its not loading. please suggest us to get it fixed.
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June 7, 2022 at 12:02 PM #137731NerdySupportExpert MoumitaKeymaster
Hi @support-4528, as you know from WCMp 3.7 we have changed the look of Vendor list page.
However, if you want to use the older look of the vendor list page, then add this code in your currently active theme functions.php file
add_filter('wcmp_load_default_vendor_list', '__return_true');
CopyThis should fix the issue in your site.
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June 7, 2022 at 1:57 PM #137733support-4528ParticipantThis reply has been marked as private.
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June 7, 2022 at 9:16 PM #137747NerdySupportExpert MoumitaKeymaster
Hi @support-4528, it seems like a theme issue. But to be sure, can you please switch the theme to the default theme such as Twenty Sixteen and check again.
Please do keep us posted so we can assist you accordingly.
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June 8, 2022 at 9:59 AM #137761support-4528Participant
Hi Moumita,
I dont think its an theme issue as this is working on WCMP 3.6 version with the same theme. we are facing issue only after upgrading to 3.8.
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June 8, 2022 at 3:01 PM #137774NerdySupportExpert MoumitaKeymaster
@support-4528, please do create a staging site and share the temporary admin, FTP access so we can check.
While sharing the access don’t forget to mark the response as private. -
June 8, 2022 at 3:07 PM #137776support-4528ParticipantThis reply has been marked as private.
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June 8, 2022 at 7:47 PM #137788NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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June 12, 2022 at 12:26 PM #137883support-4528ParticipantThis reply has been marked as private.
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June 12, 2022 at 12:27 PM #137885support-4528ParticipantThis reply has been marked as private.
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June 13, 2022 at 12:06 PM #137898NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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June 13, 2022 at 12:11 PM #137902support-4528ParticipantThis reply has been marked as private.
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June 13, 2022 at 8:43 PM #137914NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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June 14, 2022 at 9:50 AM #137925support-4528ParticipantThis reply has been marked as private.
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June 14, 2022 at 3:25 PM #137935NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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June 14, 2022 at 11:03 PM #137950support-4528ParticipantThis reply has been marked as private.
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June 15, 2022 at 8:31 PM #137974NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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June 16, 2022 at 11:59 PM #138003NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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June 17, 2022 at 12:51 AM #138008support-4528ParticipantThis reply has been marked as private.
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June 17, 2022 at 12:34 PM #138016NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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June 24, 2022 at 12:08 AM #138216support-4528ParticipantThis reply has been marked as private.
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June 24, 2022 at 8:40 PM #138240NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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June 24, 2022 at 8:48 PM #138241support-4528ParticipantThis reply has been marked as private.
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June 25, 2022 at 1:00 PM #138250NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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June 25, 2022 at 1:19 PM #138251support-4528ParticipantThis reply has been marked as private.
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June 29, 2022 at 1:13 AM #138317NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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September 29, 2022 at 11:20 PM #142407support-4528ParticipantThis reply has been marked as private.
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September 30, 2022 at 3:55 PM #142428NerdySupportExpert MoumitaKeymaster
Hi the issue is not releated to your theme.
As you can see, even after deactivating WCMp, there is still image load issue : https://watch.screencastify.com/v/Df5AbOmwiUKbRz2E2mgb
If you check the console you will see error like : Failed to load resource: the server responded with a status of 404 (Not Found)
p.s. Our office is closed due to holidays (1st to 5th Oct). Hence, the response might get delayed
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October 5, 2022 at 8:06 PM #142582support-4528Participant
Hi Moumita,
This issue which you highlighted in video is not the exact issue, as this is just staging environment we have not loaded with all product pictures.
Exact issue is in vendor page where the product is not loading (Not only picture not loading product at all).
Please find the video on below link for your reference.
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October 6, 2022 at 12:39 PM #142607NerdySupportExpert MoumitaKeymaster
Hi, this is not WCMP releated issue. If you check the console of the browser you can see 404 error https://www.awesomescreenshot.com/image/33128627
It means the images that were loaded, the server can’t find that.
Also, your server is not allowing to upload images too : https://prnt.sc/br1QtsZzvDMVPlease share this error log to server, they can only find out why these images are showing 404 error :
GET http://18.170.145.8/wp-content/uploads/2022/03/IMG_0027-3-300x300.jpg 404 (Not Found) Peaceful_living_room…all-1-300x300.jpg:1 GET http://18.170.145.8/wp-content/uploads/2022/03/Peaceful_living_room_Wall-1-300x300.jpg 404 (Not Found) IMG_0086-300x300.jpg:1 GET http://18.170.145.8/wp-content/uploads/2022/03/IMG_0086-300x300.jpg 404 (Not Found) /wp-content/uploads/…_room-300x300.jpg:1 GET http://18.170.145.8/wp-content/uploads/2022/03/Scandinavian_dining_room-300x300.jpg 404 (Not Found) Warm_bright_sitting_…nts-1-300x300.jpg:1 GET http://18.170.145.8/wp-content/uploads/2022/03/Warm_bright_sitting_room_with_tropical_plants-1-300x300.jpg 404 (Not Found) IMG_0029-3-300x300.jpg:1 GET http://18.170.145.8/wp-content/uploads/2022/03/IMG_0029-3-300x300.jpg 404 (Not Found) IMG_1219-300x300.jpg:1 GET http://18.170.145.8/wp-content/uploads/2022/02/IMG_1219-300x300.jpg 404 (Not Found) Comfy_lounge_corner-300x300.jpg:1
CopyUpload error :
Unable to create directory wp-content/uploads/2022/10. Is its parent directory writable by the server?
CopyRegarding the product load issue, as you can see with the default theme it is working fine: https://fluvid.com/videos/detail/ZODRZSzxD8U7z7K1-?loading=ZODRZSzxD8U7z7K1-
Can you please contact Rigid theme support and ask them why are you facing this issue. If the rigid theme author needs any help from us, let us know.
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October 22, 2022 at 2:13 PM #144879support-4528ParticipantThis reply has been marked as private.
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October 22, 2022 at 2:15 PM #144881support-4528ParticipantThis reply has been marked as private.
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October 22, 2022 at 4:25 PM #144965NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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October 22, 2022 at 5:15 PM #144972support-4528ParticipantThis reply has been marked as private.
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October 24, 2022 at 8:28 PM #145108WCMp AdminKeymasterThis reply has been marked as private.
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October 25, 2022 at 12:42 PM #145167support-4528ParticipantThis reply has been marked as private.
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October 26, 2022 at 5:34 PM #145223NerdySupportExpert MoumitaKeymaster
Hi, the ftp is not working :
Status: Connecting to 18.170.145.8…
Response: fzSftp started, protocol_version=11
Command: keyfile “C:\Users\Lenovo\Downloads\LightsailDefault-1\LightsailDefaultKey-eu-west-2.pem”
Command: open “wc-web@18.170.145.8” 22
Command: Trust new Hostkey: Once
Status: Using username “wc-web”.
Status: Server refused our key
Error: Could not connect to server -
December 27, 2022 at 8:35 PM #148517Sangita Support SquadKeymaster
We haven’t heard back from you. We presume this issue has been fixed, so we are closing this one.
if you need any further help, please do open another thread.
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The topic ‘Product loading issue after upgrading WCMP to 3.8.11.4’ is closed to new replies.