[kuei.liying]

Dear Support Team,
I’d like to know when a vendor adds a purchase note in dashboard,
where I can go to see this message.
It is because when I handle a pending product,
I don’t find this message from the page.

Many thaks!

Lian

[Sangita Support Squad]

Hello @kuei.liying . When a vendor adds a purchase note to a product(https://prnt.sc/VPL8In4jDOFN ) then if some user orders that product once the order status is updated then the customer will get the purchase note in order status update mail (https://prnt.sc/qVskgGp4Kdbe ).
If you need any further assistance please let us know.

[kuei.liying]

Thanks for the reply!
1.Just to confirm that the administrator cannot see the message added to a purchase note by a vendor from the administrator backend?

2.What if a vendor needs to leave messages for the administrator when submitting product,
where they can put messages on?

Thanks again for the support!

[Sangita Support Squad]

Our replies are inline with your queries –
1.Just to confirm that the administrator cannot see the message added to a purchase note by a vendor from the administrator backend?
>>The admin can see all the product details added including the purchase note from the edit product page on the backend(https://prnt.sc/t6dZlVTunasx ).

2.What if a vendor needs to leave messages for the administrator when submitting product,
where they can put messages on?
>>There is no such option on the edit product page where the vendor can add a note/message for the administrator when submitting a product.
But on the order details page there is an option where private notes can be added and that will be visible to admin and vendor only https://prnt.sc/fL0QeFpjkcUi.

[Sangita Support Squad]

Its been a while and we have not heard back from you. We presume your query is solved now. We are closing this thread as of now. If you need help or face issue in future please create a new support thread.

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