[dennis]

Hey,

I am using a Redis cache on my page, and it is making the vendor dashboard unusable, since the updates to products etc. doesnt get stored (I guess since the Redis Object Cache overwrites).

I could of course deactivate my object cache, but I dont really want to since it is a game changer in regards to speed on the frontend.

Is there a way to make the MultiVendorX plugin – especially the dashboard – work with the redis cache besides deactivating the redis cache?
Can you help?

Thanks in advance.

Best Regards
Dennis

[Sangita Support Squad]

Hi There,
Thanks for getting in touch with us, and we’re sorry to hear about the issue you’re experiencing with the Redis Object Cache.

Based on your description, the problem seems to be caused by the third-party Redis caching plugin overriding or caching data that the vendor dashboard needs to update in real time. To resolve this, the best approach is to ask the Redis plugin team to exclude the vendor dashboard pages (and related endpoints) from their caching functionality. Once excluded, the vendor dashboard should function normally without affecting your frontend performance.

Alternatively, if you have a developer, you can also exclude the vendor dashboard URLs through a small custom code snippet, depending on how the Redis plugin handles exclusions.

If you need any further assistance please do let us know.

[l.gan]

I reviewed the plugin’s support tickets,
and found out that you can’t exclude pages from caching, but you can exclude objects from caching.

https://wordpress.org/support/topic/exclude-a-page-from-redis-cache-2/

Using WP_REDIS_IGNORED_GROUPS in wp-config and defining objects for a specific exclusion group in wp-config.

define ( 'WP_REDIS_IGNORED_GROUPS', ['', '', '']);

Please, as the plugin developers, could you define the correct objects to exclude?

[l.gan]

I have this problem too. Could you please provide the exception code if the developer notifies you?

[Sangita Support Squad]

Hello @l.gan,

Thank you for sharing the details and the reference link.

At this point, there is no single specific object group from our side that can be directly defined for exclusion in the Redis cache using WP_REDIS_IGNORED_GROUPS.

Since the exclusion works at the caching plugin level, we would request you to please check directly with the caching plugin support team and confirm if they can:

1. Identify the exact object groups being cached for this flow

2. Confirm whether any specific function or hook is available to detect or target those objects for exclusion

Once they share the exact object group names or detection method with you, please forward those details to us. Based on that information, we will be happy to review it and assist you further with the required configuration.

Looking forward to your update.

[Author]

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