indipendence banner-02

Claim your freedom to choose the perfect partner for your multi-vendor journey.

FREEDOM25

durga puja-image (1)

Celebrate the festive season by giving your marketplace a powerful lift!

FESTIVE20

5.0.0

Something big is coming for marketplace admins… MultiVendorX 5.0 is almost here. Are you ready?

Be the first to explore all the game-changing features!

Join our Facebook community

MultiVendorX 5.0 Beta-1

black-friday-sale-banner-image

Power your marketplace dreams with unbeatable Black Friday deals!

MVXBLACK30

cyber-monday-text

Supercharge your marketplace vision with unstoppable Cyber Monday deals!

MVXCYBER30

christmas-text

Holiday cheer, bigger savings
Take 25% off-because your marketplace deserves a gift too.

happyholiday

Refund

Resolved

This topic has 8 replies, 2 voices, and was last updated 1 year, 10 months ago by Sangita Support Squad.

Viewing 8 reply threads

Author

Posts
- January 11, 2024 at 2:18 AM #216004
  
  Jeff Michel
  Participant
  
  Hi,
  
  You guys charge me the renewal fee I want to cancel and receive a refund ASAP.
- January 11, 2024 at 12:58 PM #216013
  
  Sangita Support Squad
  Keymaster
  
  Hello @Jeff Michel, You did not cancel the subscription from your end that is why the renewal was charged.
  
  Could please share why you are not using the MutiVendorX and MultiVendorX Pro anymore. If there are some issues that you are facing on your end with our plugin kindly let us know. We will surely assist you to resolve those.
  
  However, for any refund related queries reach out to our refund team. But please do look into the terms & conditions to check your eligibility : https://multivendorx.com/terms-and-conditions/.
- February 23, 2024 at 12:50 PM #217448
  
  Jeff Michel
  Participant
  
  This reply has been marked as private.
- February 23, 2024 at 12:57 PM #217451
  
  Sangita Support Squad
  Keymaster
  
  Sorry that you have faced an issue. But kindly understand that without looking into the error we can not assist you to resolve that. So kindly share the error message with us so that we can assist you accordingly.
- February 23, 2024 at 10:01 PM #217472
  
  Jeff Michel
  Participant
  
  This reply has been marked as private.
- February 24, 2024 at 9:45 AM #217478
  
  Sangita Support Squad
  Keymaster
  
  We need the details of the error. So kindly login to your FTP server and go to WP-config and from there enable the debug log. After that you will get the details of the error message on the frontend. Kindly share that with us so that we can look into it accordingly.
- February 26, 2024 at 11:21 PM #217565
  
  Jeff Michel
  Participant
  
  This reply has been marked as private.
- February 27, 2024 at 1:25 PM #217570
  
  Sangita Support Squad
  Keymaster
  
  We have already replied for this here https://multivendorx.com/support-forum/topic/critical-error/#post-217569. Kindly check.
- April 29, 2024 at 10:23 AM #219377
  
  Sangita Support Squad
  Keymaster
  
  Hello There, Its been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue on your end in future please do create a new support ticket.
Author

Posts

Viewing 8 reply threads

The topic ‘Refund’ is closed to new replies.