[MaxenceTP]

Hello,

If I refund a customer (as an admin or seller), I get an error: https://prnt.sc/1qd4aes
“The refund amount must be less than or equal to the capture amount that has not yet been refunded.”

Thanks for your help

[MaxenceTP]

This reply has been marked as private.

[MVX Support Ninja]

@MaxenceTP, may I know what changes are you looking for, so we can help you out.

[MaxenceTP]

I would like the bug to be fixed, so that it is possible to refund an order as before.
So I guess you have to refund the admin transaction + the seller transaction

[MVX Support Ninja]

@MaxenceTP, our dev team will look into this. Kindly provide them some time.

[MaxenceTP]

Thanks 🙂
I hope you’ll find a solution to fix that as soon as possible

[MVX Support Ninja]

@MaxenceTP, I am afraid currently this is not supported.

However, we will add this in our update.

[MaxenceTP]

Yeah I saw that it’s not supported, no problem 🙂

When do you think this update will be available?
It’s a bit annoying to have to give the whole team access to my paypal account ^^

[MVX Support Ninja]

@MaxenceTP, we don’t need your PayPal access. Our team is currently working on WCMp 3.8
Once that will be released, we will work on PayPal Update.

[MaxenceTP]

I was referring to my team who need access to the account to make refunds.
This is not very urgent in fact, I have reported other issues that I am looking forward to get the update but for this one you can take your time

[NerdySupportExpert Moumita]

We already replied the same over this thread : https://multivendorx.com/support-forum/topic/error-with-wcmp-paypal-marketplace/#post-126780
Kindly maintain one thread while communicating with us. It will help us to get all the information at one place and reduce the redundancy.

Looking forward your co operation.

[Author]

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