[Tandy R M Silva]

Goodnight,
Please ask me a question, how to use the refund module? I activated it, configured the rules, but the option to request a refund does not appear on the customer panel, even within the configured period.

[Sangita Support Squad]

@Tandy R M Silva We have checked the refund flow on our end and it is working fine. Kindly check the video https://watch.screencastify.com/v/L0sSxmc9iOyo4jgmROer.
Make sure you have done all the configuration correctly on your end. You may refer to our doc for more detailed view on the configuration https://multivendorx.com/docs/knowledgebase/refund-request-flow/.
If you still face the issue please let us know.

[Tandy R M Silva]

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[Tandy R M Silva]

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[Sangita Support Squad]

@Tandy R M Silva Kindly create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and ftp access with us so that we can check.
While sharing the access don’t forget to mark your reply as private.

[Tandy R M Silva]

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[Tandy R M Silva]

I think I managed to find the refund option, the problem is that it gets confusing for the buyer, two orders appear, and the refund is only available for ONE, as per the attached print, can I remove, hide or merge the orders?

[Sangita Support Squad]

@Tandy R M Silva By default, when an order contains products from multiple vendors, suborders are generated for each vendor. The refund management is specific to individual suborders, not the main order. This approach ensures clarity for customers, allowing them to request refunds for specific products from specific vendors.

Now as you are saying that refund is not available for all the suborders that is because you must have set “Available status for refund”(https://prnt.sc/v3QDwyXlCdDw) and only the suborders having that order status will have the refund request option.

Kindly check the order status that you have set in the Settings section of MultiVendorX for which the customer can request a refund (https://prnt.sc/qPCY1H3NimTd) and then check the refund flow again on your end.

If you need any further assistance, please let us know.

[Tandy R M Silva]

Hello everything is fine?
But in this case, it is an order from one of the suppliers, it generates two orders, for example, a purchase generates the order: #1415 and #1416, one only shows the shipping option, the other does not.

[Tandy R M Silva]

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[Tandy R M Silva]

Observations: I use another payment gateway, called Mercado Pago.

[Sangita Support Squad]

@Tandy R M Silva Our replies are inline with your queries –
– But in this case, it is an order from one of the suppliers, it generates two orders, for example, a purchase generates the order: #1415 and #1416, one only shows the shipping option, the other does not.
>>Kindly share some screenshots to explain the shipping issue better so that we can help you accordingly.
– In addition to the refund, I have another problem related to payment, the customer makes the payment, two order numbers are generated, one the payment is completed successfully, the other remains as a pending payment.
Observations: I use another payment gateway, called Mercado Pago.
>>Let me assist you with the flow here –
– When an order is created for vendor products on the woocommerce end, we create the corresponding sub-order.
– Now, we check the initial order status of the order from woocommerce’s main order and set same order status for suborders too
– After that, each vendor/admin needs to change order status for each sub-order
– Therefore, apart from initial order status, if you change the status of an order, this will not affect the sub order’s status.
This has nothing to do with the payment gateway that your user is using to pay the order amount.
Now if you want to sync the parent order status with suborders then add the code from the bellow doc in the functions.php file of your current active theme. https://multivendorx.com/docs/code-snippet/parent-order-and-sub-order-status-sync/.

[Tandy R M Silva]

Good morning!

Could you help me customize the removal of the “Pedido” menu so that only the “Secondary” order, that is, the Subordination, is displayed to the customer. Because the “Primary” order does not show the refund option on the customer panel. As captured in the attachment.

Attachments:

1. 

   REEMBOLSO_PEDIDO.jpg
   

[Sangita Support Squad]

@Tandy R M Silva Add the below code in the functions.php file of your current active theme –

/**
 * Remove Order ID column from My Account page
 */
function remove_order_id_column( $columns ) {
    unset( $columns['order-number'] );
    return $columns;
}
add_filter( 'woocommerce_account_orders_columns', 'remove_order_id_column' );

Copy

[Sangita Support Squad]

its been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please create a new support ticket.

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