[Mattro]

We are using multivendorX Pro and Stripe marketplace, when vendors click “refund” on orders in their admin dashboard it updates the status to refunded but there is no refund initiated from stripe, I don’t even see any requests in the stripe logs.

[Sangita Support Squad]

Hi there,

Thank you for getting in touch.

Please note that refunds are processed manually. Once a customer submits a refund request, both the vendor and the administrator can update the refund status from their respective dashboards. However, the refund amount itself must be processed manually from the vendor and the admin accordingly.

If you have any further questions or need assistance, please feel free to let us know. We’re always happy to help.

[Author]

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