[Solene]

Hello,

I bought your WCMP Stripe Marketplace Plug in last year and it just never worked. I stopped using it more than 6 months ago. But on the 8 of january, you took 49$ from my bank account without telling me.
Could you please :
1. Stop my subscription
2. Reimburse me the 49$

Thank you for your help,

Solène

[WCMp Admin]

Hi @solene,

Sorry for the inconvenience. Regarding subscription cancellation – you need to cancel the subscription service directly from the payment gateway, exactly like other subscription services.

Regarding refund- I would request you to please send an email to our refund team -refunds@wc-marketplace.com
For more details, please refer to our refund policy- https://multivendorx.com/refund-policy/

Regards,

[MVX Support Ninja]

We have not received any update from you for a long. Hope this ticket is already been resolved.

We are now closing this ticket. Kindly create a new one if you need any further help.

[Author]

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