[l.gan]

Hello,

1.Could you add the function of adding files (photo and pdf) to the return request form?

According to our local laws, for each refund, we must submit to the tax office of the country, a copy of the completed application from the buyer with his signature. If the money is returned to him or any manipulations are carried out at the cash register, this will greatly simplify the work.

The second plus of this function is that the vendor can receive photos of the product defects by feedback in order to speed up the return process.

2. Could you please make a separate tab in the vendor’s panel so that the vendor can see separately all orders for which a refund was requested.

3. I noticed that sending Tracking number sends a letter to the client by mail with a link and order ID, but it is not displayed in the personal account in the suborder. Is that how it should be?

Thank you, you have an awesome plugin.

[NerdySupportExpert Moumita]

Hi , our replies are inline :

1.Could you add the function of adding files (photo and pdf) to the return request form?
According to our local laws, for each refund, we must submit to the tax office of the country, a copy of the completed application from the buyer with his signature. If the money is returned to him or any manipulations are carried out at the cash register, this will greatly simplify the work.

The second plus of this function is that the vendor can receive photos of the product defects by feedback in order to speed up the return process.

>> Currently, there is no hook/filter avalable for add more field on my account page order >> refund section.

WCMp use below hooks for showing fields and save the data.

add_action( ‘woocommerce_order_details_after_order_table’, array( $this, ‘wcmp_refund_btn_customer_my_account’), 10 );

add_action( ‘wp’, array( $this, ‘wcmp_handler_cust_requested_refund’ ) );

You can find those code on
dc-woocommerce-multi-vendor/classes/class-wcmp-order.php line no 60 and 61.

You can follow these to add your custom code using above hook and filter.

2. Could you please make a separate tab in the vendor’s panel so that the vendor can see separately all orders for which a refund was requested.

>> Currently there is no such option. However, vendor can check those from their email, as we send them a mail regarding the same.

In our future update, we will add this option.

3. I noticed that sending Tracking number sends a letter to the client by mail with a link and order ID, but it is not displayed in the personal account in the suborder. Is that how it should be?

>> Can you please share some screenshots to explain the flow a bit more, so we can help you out accordingly.

[MVX Support Ninja]

Hi, we haven’t heard back from you for a while. We presume this issue has been fixed.

Please open another thread if you need any further help

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