[Mark Wiggins]

Hi

Since doing your update my Rigid theme does not seem to display the vendor page correctly.

1. it is forced into full width
2. username is displayed in plain text in the top left corner
3. a basic page header with breadcrumbs is show in the footer
4. the word ‘Archives’ is displayed in the browser tab

I have attached screenshots to hopefully help add context to the issues.

Many thanks

[MVX Support Ninja]

Hello,

Our team will add a filter, using this you can keep the older version of the Vendor Shop page. But please note, if you use this filter, then you can’t use the elementor to edit the page.
However for now, if you want to proceed with using the filter, then use https://github.com/wcmarketplace/dc-woocommerce-multi-vendor/pull/806 this pull request
So, after downloading the plugin from here – https://github.com/cool-raju/dc-woocommerce-multi-vendor/archive/refs/heads/fix/800.zip, follow these steps :
– Delete the installed WC Marketplace via wp-admin >> plugin
– Unzip the GitHub plugin
– Rename the folder as “dc-woocommerce-multi-vendor” and remove the master tag. Now, zip this folder again.
– Install this plugin on your site.
Please do keep us posted.
and then add this below code in your current active theme functions.php file

add_filter('wcmp_load_default_vendor_store', '__return_true');

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Please make all these changes in staging site first and then add the same in live site.

[Mark Wiggins]

Hi

If i use this filter then future updates will cause me errors. As you say it will restrict use with page builders.

Do you know that me deleting the plugin and uploading this new one will definitely fix all 4 issues and not cause other problems with my theme and marketplace as im doing this in production.

I dont want to be adding bespoke filters when the plugin worked previously and you are saying that it is compatible with the Rigid Theme. This is an issue as the new layout surely doesnt work for anyone on the rigid theme unless on my site im doing something specifically different.

Thanks

[NerdySupportExpert Moumita]

@Mark Wiggins, it seems that you haven’t enabled the sidebar option. Please goto WCMp >> Settings >> General and enable this option https://prnt.sc/117a5qy

If the issue still exists, in that case please do create a staging site and share the access (i.e. admin and ftp).
While sharing the access don’t forget to mark the response as private.

[Mark Wiggins]

This reply has been marked as private.

[MVX Support Ninja]

Hello,

Kindly create a staging site from here https://wordpress.org/plugins/wp-staging/

and share a admin and FTP access so that we can debug the issue on your site.

[Mark Wiggins]

This reply has been marked as private.

[Mark Wiggins]

This reply has been marked as private.

[NerdySupportExpert Moumita]

@Mark Wiggins, can you please share your FTP access so we can debug this issue?

[Mark Wiggins]

This reply has been marked as private.

[NerdySupportExpert Moumita]

@Mark Wiggins, you needed to add the Vendor Sidebar widget, as you can see the issue is fixed.

[Mark Wiggins]

Hi

You have added the vendor sidebar – im not sure why.

in the attached image the below is still an issue:

1. full width
2. username at top left
3. header shown as footer

I did see earlier today someone was modifying the staging site and it did look to be fixed.

There is an update on the plugin on the live site – have you done anything to modify this in the update?

Many thanks

[NerdySupportExpert Moumita]

@Mark Wiggins, it seems like a conflict with the theme.

Hence we have to consult with the rigid theme regarding this. Kindly provide us some time.

You can track the issue from here : https://github.com/wcmarketplace/dc-woocommerce-multi-vendor/issues/809

[NerdySupportExpert Moumita]

@Mark, We have fixed the issue by adding this code in the function.php of your current active theme :

add_action('wcmp_before_main_content', function() {
   do_action( 'woocommerce_before_main_content' );
});

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[Mark Wiggins]

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[Mark Wiggins]

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[MVX Support Ninja]

Kindly allow us some time our team is looking to it and will get back to you within a day.

[MVX Support Ninja]

Kindly provide admin and vendor access (STAGING SITE) and FTP access. While sharing the access, please mark the reply as private.

Also our team need to debug your site and will be deactivating and activating themes and plugins in order to find the actual issue. So kindly confirm us if we can do the same on the access shared by you.

[Mark Wiggins]

Hi

The login details have been provided earlier in the thread.

Happy for you debug the site in order to fix the below:

– remove username displayed top left
– remove the header and footer
– sticky menu bar doesnt work on vendor page even though this is ticked in the theme options
– woocommerce products dont display on a vendor page until the mouse is clicked

Thanks

[Mark Wiggins]

Hi

i cant reply with the login access as the forum thinks im duplicating the message. This is because the login details are earlier in the thread.

Can you see these?

thanks

[Mark Wiggins]

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[Mark Wiggins]

This reply has been marked as private.

[Mark Wiggins]

This reply has been marked as private.

[Mark Wiggins]

This reply has been marked as private.

[Mark Wiggins]

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[Mark Wiggins]

Hi

is there any update, it has been a day since you last messaged.

I need these fixes in order for my website to go live, im a week over the deadline hence the urgency.

thank you in advance

[NerdySupportExpert Moumita]

@Mark Wiggins, we have fixed the issue.

Also, in order to fix this, we have added custom code in your child theme and also overridden our shop page template.

[Mark Wiggins]

Thats great, thank you.

How do i replicate this from staging into my live site?

[NerdySupportExpert Moumita]

We have added custom code in your child theme and also overridden our shop page template.

So, download the child theme from the staging site and add the same in your live site.

[Mark Wiggins]

okay thank you.

I did notice that when you select ‘reviews’ on a shop page the header title changes to ‘marketplace’.

Im not sure if this should be happening but as requested earlier in the thread can you remove the header on just the vendor store pages please

once this has been done i will copy the theme over like you said.

thanks

[NerdySupportExpert Moumita]

Your theme has used Breadcrumb. For an archive page they display the default name ( in vendor shop page vendor name ). But from WCMp 3.7, we have created custom endpoint( like reviews, policies ). So your theme not able to recognize these pages. Because these pages are not woocommerce pages. As they have used the default name in a place of that.

That is why in order to fix this, we need help from the theme author. Can you please contact them to share the above line.

[Mark Wiggins]

Hi

I use this theme as both yourselves and the rigid theme makers advertise case studies of your integration. I now have to raise it with them to keep up with the updates of your plugin with their theme – is this what you are saying?

thanks

[NerdySupportExpert Moumita]

@Mark Wiggins, yes please do contact them regarding this issue, because, without their help, it will be difficult for us to fix this.

[jasongrace]

Hi, do you know any CSS I can use to make the vendor frontend page width just like on my shop page, I don’t want the vendor front end to be full width.

Here the link: http://ehalal2u.com/index.php/vendor/aafiyatadmin/

I want the width to have space on right and left sides.

Thank you.

[NerdySupportExpert Moumita]

@jasongrace, you can add the widget to the vendor shop page, this will remove the full width. So, to add the widget, you need to add them at the Vendor Sidebar widget section.

[jasongrace]

But don’t want widgets on vendor front page. I just want the width to be like in the shop page.

Like this: http://ehalal2u.com/index.php/shop/

There is a space in between. When i try add widget it look like this.

[NerdySupportExpert Moumita]

@jasongrace, in order to fix this, we have to override the archive page template. But it will be better if we and your theme both can work on this issue, so there will be a permanent solution.

Can you please send the theme author an email regarding this issue, keeping our email in cc: contact@wc-marketplace.com

[jasongrace]

Okay, thanks

[NerdySupportExpert Moumita]

@jasongrace, please keep us posted.

[MVX Support Ninja]

Hi, we haven’t heard back from you for a while. We presume this issue has been fixed.

Please open another thread if you need any further help

[Author]

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