[Chris]

Hi support,
I found some issues for the RNB Quote system. The quote is missing some important stuff for rental product’s quote as shown in https://prnt.sc/u554QYkbQvIM

[Chris]

Plus, the “Add Message” button on click results in Invalid Quote as shown in https://prnt.sc/FPbGCSVBp3p2.

[NerdySupportExpert Moumita]

Chris, Can you please share the updated version of the RnB plugin so we can test and assist you with.

Great news! Joining the MultiVendorX community on Facebook (https://www.facebook.com/groups/226246620006065) is a great way to stay up-to-date with the latest updates and get tips from other users. Look forward to connecting with like-minded people and learning more about MultiVendorX.

[Chris]

The latest version is 14.0.5, or do you mean share you the plugin file?

[NerdySupportExpert Moumita]

This reply has been marked as private.

[Chris]

This reply has been marked as private.

[NerdySupportExpert Moumita]

Thanks for the plugin file. Our team is going through this.
We will share a list that vendors can add from their own and which fields admin needs to add.

[Sangita Support Squad]

It will be really great if you kindly share a vendor access who is facing this issue . So it will be easier for us to look into the matter.

[Chris]

This reply has been marked as private.

[Chris]

This reply has been marked as private.

[Sangita Support Squad]

Thanks for the access . We are able to recreate the issue . Our team will fix the issues soon . ‘
We will keep you updated about the issue.

[Chris]

Alright, thank you. Please help to fix the issues as soon as possible because I’m planning to release the stable version in the coming week.

[Sangita Support Squad]

Delete the installed MultiVendorX Pro via wp-admin >> plugin and Kindly download the plugin from here https://drive.google.com/file/d/1bHSmjTjy20zsNdZqouIRcjJJQKrZ3WA5/view?usp=share_link

All the issues with Rental and Bookings have been resolved .Also there is an option for vendors to confirm the quote https://prnt.sc/_aAmkkv1Whvq

Please check all the features of rental and bookings from here and do keep us posted.

[Chris]

Hi, thanks for the fast response. Sorry that I didn’t manage to reply on time as I was working on other stuff. Anyway, all the issues mentioned previously were resolved and all the features are looking good now. However, I found another issue in the content of the automated email notification sent by vendors for Rental’s quote system, which will confuse customer.
Normally, the flow is when an admin update a quote request, an email will be sent to notify the customer, but the email content is different based on the status. For example, when admin updates the quote request status to ‘On Hold’, the email will state the current status of the quote and customer can view the quote as shown in the screenshot below:
https://prnt.sc/ldAUT1GXrEr3
This will let the customer knows about the quote status and customer can further discuss on the quote with admin.

[Chris]

Then, when admin updates the quote request status to ‘Accepted’ after discussion, the email will state that the quote is accepted and customer can view the quote and book with the listed price as shown in the screenshot below:
https://prnt.sc/ontXU_ma50H0
This will let the customer know about the acceptance of quote status with the listed price and customer can proceed to book and pay for it.

[Chris]

However, on vendor’s end, any type of status update will result in the same email content sent to customer which will confuse the customer. Attached are the screenshots showing the email received when quote status is updated from ‘Processing’ (Vendor Quote Status 1.png) to ‘On Hold’ (Vendor Quote Status 2.png) and to ‘Accepted’ (Vendor Quote Status 3.png).

[Chris]

When a quote is not accepted (Status not updated to ‘Accepted’ by Vendor), customer will not see the Book Now button in their MyAccount page. So, the email sent will confuse the customer because when they clicked on the ‘View Quote & Book Now’ button, they will be expecting to see any book now button as if the quote was accepted but in fact, the quote is still either processing or on hold or in discussion.

[Chris]

In addition, when a quote is cancelled (when vendor updated status to ‘Cancelled’, especially after updating from ‘Completed’ to ‘Cancelled’), the email is showing the Congratulations content as shown in the screenshot below:
https://prnt.sc/QSQevPF-6q9F
To conclude, this email content thingy happens only when the vendor is updating the status. If admin is updating the status, it works as normal. It’s weird if all the status were showing the same content (quote request is ACCEPTED & customer can view quote and BOOK NOW), especially for status ‘Pending’, ‘On Hold’ and ‘Cancelled’ because in fact for these status, customer cannot even book. Please fix this issue. Thanks.

[Sangita Support Squad]

We have already replied for this in this thread https://multivendorx.com/support-forum/topic/rnb-quote-email-system-issue/#post-192539
Kindly follow this thread for the update regarding the issues with rental quote email flow.

[Chris]

Okay noted & thank you

[Sangita Support Squad]

@Chris We are closing this thread . We will let you know about the email issue fix in this thread https://multivendorx.com/support-forum/topic/rnb-quote-email-system-issue/#post-192539

[Author]

Posts