[Sahil Shaikh]

Dear Team,
We have just completed the configuration of our Arabic website, everything so far is going great except when a product is opened in Arabic it conflicts with WCMP plugin & our WPML. Thus leaving behind a broken page as shown in screenshot!
https://snipboard.io/vEIciy.jpg

To visit this page or any other product page.
1) Visit our homepage: https://autostoreqa.com/
2) Change language from the top right
3) Select any product

[Sahil Shaikh]

Plugin named Multivendor Marketplace Solution for WooCommerce – WC Marketplace

[Sahil Shaikh]

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[NerdySupportExpert Moumita]

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[Sahil Shaikh]

Hi Moumita,

Thank you for the reply,
The 404 error shows because it is consuming a lot of resources to load, so if you try opening it multiple times then it will work.
Secondly, I changed the theme to Twenty twenty and the same issue still persisted as shown in the following link:
https://www.loom.com/share/bf066fcd0fde4c1696645535511b58c8
I have already have gotten someone to check it and they said that the issue is arising from ” Multivendor Marketplace Solution for WooCommerce – WC Marketplace”

[NerdySupportExpert Moumita]

Sahil, can I disable the plugin/theme in your site.

[Sahil Shaikh]

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[NerdySupportExpert Moumita]

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[Sahil Shaikh]

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[NerdySupportExpert Moumita]

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[Sahil Shaikh]

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[NerdySupportExpert Moumita]

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[Sahil Shaikh]

Please try again, we had an issue with our server which has been resolved.

[Sahil Shaikh]

Please update!

[NerdySupportExpert Moumita]

@Sahil, sorry for the delayed response, as we were closed due to the weekend.

However, we checked your site, as you can see we are no longer able to access the language option : https://watch.screencastify.com/v/aU8tc4eclR4UDtkSggTV

[Sahil Shaikh]

Hello,

We have found the reason for this conflict. It is happening because the Multivendor Marketplace Solution plugin is throwing the following error in Arabic pages. So please consult the Multivendor Marketplace Solution team about this bug.

[14-Mar-2022 15:00:18 UTC] PHP Notice: Trying to get property ‘id’ of non-object in /home/autostoreqa.com/testing.autostoreqa.com/wp-content/plugins/dc-woocommerce-multi-vendor/includes/wcmp-core-functions.php on line 1018
[14-Mar-2022 15:00:18 UTC] PHP Notice: Trying to get property ‘id’ of non-object in /home/autostoreqa.com/testing.autostoreqa.com/wp-content/plugins/dc-woocommerce-multi-vendor/includes/wcmp-core-functions.php on line 1023
[14-Mar-2022 15:00:18 UTC] PHP Fatal error: Uncaught Error: Call to a member function get_products_ids() on bool in /home/autostoreqa.com/testing.autostoreqa.com/wp-content/plugins/dc-woocommerce-multi-vendor/includes/wcmp-core-functions.php:1041
Stack trace:
#0 /home/autostoreqa.com/testing.autostoreqa.com/wp-content/plugins/dc-woocommerce-multi-vendor/templates/vendor_tab.php(22): wcmp_get_vendor_review_info()
#1 /home/autostoreqa.com/testing.autostoreqa.com/wp-content/plugins/dc-woocommerce-multi-vendor/classes/class-wcmp-template.php(38): include(‘/home/autostore…’)
#2 /home/autostoreqa.com/testing.autostoreqa.com/wp-content/plugins/dc-woocommerce-multi-vendor/classes/class-wcmp-product.php(1238): WCMp_Template->get_template()
#3 /home/autostoreqa.com/testing.autostoreqa.com/wp-content/themes/azirspares/woocommerce/single-product/tabs/tabs.php(58): WCMp_Product->woocommerce_product_vendor_tab()
#4 /home/autostoreqa.com/testing.autostoreqa.com/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(‘/home/autostore…’)
#5 /hom in /home/autostoreqa.com/testing.autostoreqa.com/wp-content/plugins/dc-woocommerce-multi-vendor/includes/wcmp-core-functions.php on line 1041

[Sahil Shaikh]

Hi,
The message mentioned above is from WPML team and they requested the following
For your kind information, the *Multivendor Marketplace Solution* plugin is not included on the WPML official compatibility list for the Plugins – https://wpml.org/plugin/. It does not mean that this plugin is not compatible with WPML, but our compatibility team has not tested it yet. So please request the plugin author to apply for our compatibility program. Please refer to the following URL for more details.

https://wpml.org/documentation/support/go-global-program/

Please resolve this issue as soon as possible. This is also the reason why site shows 404 error everytime we try to access Arabic page. Furthermore, the access is still the same, please try to login again

[NerdySupportExpert Moumita]

@Sahil Shaikh, our developer looked into this, it seems like there is some database conflict in your site. Becasue we have checked this on our end, there is no such issue.

Can you do one small test, please do create a fresh WordPress site and configure the shop page. There should not be any such issue.
WPML might have translated some slug, but without a fresh site, we can’t be sure.

Can you please do this and let us know.

We will communicate with WPML and discuss the compatibility that we have already added.

[Sahil Shaikh]

Hi,
I do not know how to do that. I am using cyberpanel, which provides the one click staging feature.
Can you please provide brief instructions on how to create a fresh WordPress site.

[Sahil Shaikh]

Hi
I tried that but the issue still persisted.
Please assist as soon as possible!

[MVX Support Ninja]

Hi,
Kindly provide us some time since our team is on weekend.
Our team will look into this and will get back to you.

[NerdySupportExpert Moumita]

@Sahil Shaikh, can you share a temporary admin and ftp access of the new site, so we can debug this.

[Sahil Shaikh]

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[MVX Support Ninja]

Thank you for sharing the access.
Our team will get back to you.

[NerdySupportExpert Moumita]

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