[raoul]

Hi, when an Order Status is changed to “Cancelled” or “Failed” the admin is notified via email. However, I wish for the Customer and the Vendor to also receive confirmation of the cancelled or failed order.

I copied the code taken from this previous support ticket: https://multivendorx.com/support-forum/topic/send-order-cancelled-email-to-vendor/. However when I do this I get a critical error on my website – I’ve copied the stack trace below. Please could you update the code snippet in the previous support ticket? That would be extremely helpful, thank you!

CRITICAL Uncaught Error: Call to a member function get_billing_email() on null in /home/customer/www/histreetdelivery.com/public_html/wp-content/themes/rigid/functions.php:2134
Stack trace:
#0 /home/customer/www/histreetdelivery.com/public_html/wp-includes/class-wp-hook.php(305): send_custom_email_notifications(‘raoul@histreetd…’, NULL)
#1 /home/customer/www/histreetdelivery.com/public_html/wp-includes/plugin.php(189): WP_Hook->apply_filters(‘raoul@histreetd…’, Array)
#2 /home/customer/www/histreetdelivery.com/public_html/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(399): apply_filters(‘woocommerce_ema…’, ‘raoul@histreetd…’, NULL, Object(WC_Email_Cancelled_Order))
#3 /home/customer/www/histreetdelivery.com/public_html/wp-content/plugins/woocommerce/includes/admin/settings/class-wc-settings-emails.php(328): WC_Email->get_recipient()
#4 /home/customer/www/histreetdelivery.com/public_html/wp-includes/class-wp-hook.php(303): WC_Settings_Emails->email_notification_setting(Array)
#5 /home/custom in /home/customer/www/histreetdelivery.com/public_html/wp-content/themes/rigid/functions.php on line 2134

[aleksandramopzaz]

Can you give me an example to use the action : wcmp_commission_after_save_commission_total ?

[MVX Support Ninja]

Hi, thank you for getting in touch with us.
Our developer will get back to you.

[Anonymous]

Hi,
I have gone through the problem but in my end the code is working fine
as it is able to send the email to the admin as well as to the customer and vendor.
please check your code once in your functions.php if again there is error
send me screenshot of the problem.
Thanks

[aleksandramopzaz]

Can you give me an example to use the action : wcmp_commission_after_save_commission_total ? indigocard

[Anonymous]

Hi,
This is a do_action. you have to use add action to modify commission totals. You can get a reference for do_action from here https://developer.wordpress.org/reference/functions/do_action/. We have to save commission on a particular meta. So you have to modify it as per your requirement.

[raoul]

Here is the code I put into functions.php copied from this ticket https://multivendorx.com/support-forum/topic/send-order-cancelled-email-to-vendor/

add_filter( ‘woocommerce_email_recipient_cancelled_order’,’send_custom_email_notifications’,10,2);
add_filter( ‘woocommerce_email_recipient_failed_order’,’send_custom_email_notifications’,10,2);
function send_custom_email_notifications( $recipient, $object ){
$vendor_term = get_vendor_from_an_order($object);
$vendor_email = array();
foreach ($vendor_term as $key => $value) {
$vendor_setails = get_wcmp_vendor_by_term($value);
$vendor_email[] = $vendor_setails->user_data->data->user_email;
}
$vendor_email_convert = implode(” , “,$vendor_email);
$customer_email = $object->get_billing_email();
$recipient .= ‘, ‘ . $vendor_email_convert.’, ‘ . $customer_email;
return $recipient;
}

When I add this code, I can only see two emails on the WooCommerce > Settings > Emails page. I’ve attached a screenshot that shows that I only see two emails and that there has been a critical error on the website.

When I don’t add this code, I can see all my emails showing correctly. I’ve attached a second screenshot showing this.

[MVX Support Ninja]

Hi,

@raoul
Kindly create a separate thread for your issue from here- https://multivendorx.com/support-forum/
Our team will get back to you.

[raoul]

Hi @Tithi, the support forum won’t let me create another ticket with a similar topic title. Can this issue be resolved in this ticket (as it was the original topic)?

Thank you!

[MVX Support Ninja]

Sure.
Our team will get back to you.

[Anonymous]

Hi, I have checked your issue regarding the email settings in woocommerce
Below is the code can you please check on your side in your active theme functions.php

Vendor Cancelled order email part

add_filter( 'woocommerce_email_recipient_cancelled_order','send_custom_email_notifications',10,2);
add_filter( 'woocommerce_email_recipient_failed_order','send_custom_email_notifications',10,2);
function send_custom_email_notifications( $recipient, $object ){
    $vendor_term = get_vendor_from_an_order($object);
    $vendor_email = array();
    foreach ($vendor_term as $key => $value) {
        $vendor_setails = get_wcmp_vendor_by_term($value);
        $vendor_email[] = $vendor_setails->user_data->data->user_email;
    }
    $vendor_email_convert = implode(" , ",$vendor_email);
    $recipient .= ', ' . $vendor_email_convert;
    return $recipient;
}

Copy

—————————————————————————————————————————————————
Customer Cancelled order Email part

add_action('woocommerce_order_status_changed', 'custom_send_email_notifications', 10, 4 );
function custom_send_email_notifications( $order_id, $old_status, $new_status, $order ){
    if ( $new_status == 'cancelled' || $new_status == 'failed' ){
        $wc_emails = WC()->mailer()->get_emails(); // Get all WC_emails objects instances
        $customer_email = $order->get_billing_email(); // The customer email
    }

    if ( $new_status == 'cancelled' ) {
        // change the recipient of this instance
        $wc_emails['WC_Email_Cancelled_Order']->recipient = $customer_email;
        // Sending the email from this instance
        $wc_emails['WC_Email_Cancelled_Order']->trigger( $order_id );
    } 
    elseif ( $new_status == 'failed' ) {
        // change the recipient of this instance
        $wc_emails['WC_Email_failed_Order']->recipient = $customer_email;
        // Sending the email from this instance
        $wc_emails['WC_Email_failed_Order']->trigger( $order_id );
    } 
}

Copy

Hope this might solve your issue
Thanks

[raoul]

Thanks Ritik, yes this works, thanks so much.

Is there a way to send different emails to customers and vendors when the order is cancelled? Currently the emails are identical which means the email copy doesn’t make much sense to customers. I assume the only way to do this is to create a new template?

[Anonymous]

Hi,
happy to see that your issue has been solved.
Yes you are right it is only possible by creating a new template for customer

[raoul]

Thank you so much Ritik and Tithi!

[MVX Support Ninja]

You are welcome @raoul
we are happy to help you
We would love it if you shared your experience by giving us 5/5 review here :
https://wordpress.org/support/plugin/dc-woocommerce-multi-vendor/reviews/#new-post
Seeing glowing reviews from existing customers makes others more comfortable knowing they’ll get the support they need with an issue with our services when arise.

[Author]

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