[timthijsebaert.be]

MultiVendorX

(@wcmp)

12 hours, 5 minutes ago

Hi @thijsebaert, As we’re not experiencing the same issue on our end, we’ll need to debug this on your site. Please contact us here so we can assist you further : https://multivendorx.com/support-forum/

as requested, here is a post on the forum
The settings don’t load and the form is broken on the website, when updating the plugin to the latest version on the website

[timthijsebaert.be]

This reply has been marked as private.

[Sangita Support Squad]

Hello @timthijsebaert.be, You are using a very old version of our plugin but you are using the latest version of WooCommerce and WordPress on your end and we can not assure you about the compatibility of the older version of our plugin with the latest versions of Woocommerce and WordPress. So kindly update the WC catalog enquiry plugin to the latest version (5.0.7)on your end and check.
If you still face any issue with the latest version please do let us know.

[timthijsebaert.be]

This version runs perfectly.

After updating the plugin to the newest version the error occurs.

It is a live website, so i every time i see that the plugin is not running properly, i donwgrade the plugin

[Sangita Support Squad]

Hello thanks for sharing this information with us. Kindly create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and FTP access of the staging site with us so that we can debug the issue on your end by disabiling the plugins and themes.

Also while sharing the access don’t forget to mark your reply as private.

[timthijsebaert.be]

This reply has been marked as private.

[Sangita Support Squad]

Hi there, Thanks for sharing the access of your staging site. Kindly share the FTP access of your staging site as well. So that our team can debug the issue further on your end and help you accordingly.

[timthijsebaert.be]

This reply has been marked as private.

[Sangita Support Squad]

Hi @timthijsebaert.be, We have added a fix for the issue in your staging site. Kindly check whether everything works accordingly there.

If everything work fine then kindly download the fixed plugin from your staging site and add it on your live site.

Let us know if you need any further assistance from our end.

[timthijsebaert.be]

it seems to be working now.
how can i download the plugin?

[Sangita Support Squad]

This reply has been marked as private.

[timthijsebaert.be]

Thank you very much!

Maybe one little question, when an update comes for the plug-in will the changes been made be overwritten?

[Sangita Support Squad]

No worries! In the upcoming update, we’ll include fixes for this issue. After updating the plugin to that latest version, you will not encounter any problems.

Also in the meantime it would be really great if you can give us 5/5 review here: https://wordpress.org/support/plugin/woocommerce-catalog-enquiry/reviews/#new-post.
This would motivate the team further to do their job more efficiently.

[timthijsebaert.be]

I uploaded the plug-in to the live site, everything is working fine, except for the button appearance.
When i change the color, the button on the site does not change

[Sangita Support Squad]

It seems like there is some conflict issue with your active theme. Can you please check once by switching to some default theme such as twenty twenty four or storefront whether the button appearance settings work accordingly with them.

[timthijsebaert.be]

when switching to twenty twenty four the button appearance is correct

[timthijsebaert.be]

on the live website with the old plugin the appearance was correct also, only the new plugin not

[Sangita Support Squad]

Thank you for the update. The issue stems from a conflict with your active theme. Our plugin uses the same WooCommerce hook employed for the “Add to Cart” button, with a similar priority for the enquiry button.

It seems your theme has overridden this hook, causing the issue. We recommend reaching out to your theme provider for assistance in resolving this matter.

Let us know if you need any further assistance from our end.

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