MultivendorX Pro
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Posts
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Hi Support,
I’m having several issues with Stripe Marketplace. I feel like I wasn’t having these issues previously, so I’m not sure what changed, but I am on the latest versions of everything now and it is still happening. I am happy to provide access to the development site for you to review, so please just request access.
Here are my problems:
1. The amount Stripe is charging is more than the order total due to some kind of weird issue with taxes. The parent order is the correct total amount that should be charged. The suborder is incorrect and does not match the parent order. I can’t quite figure out where the order total in the suborder is being pulled but it is not correct.
2. The payout disbursement to the vendor is properly calculating the commission based on the membership, BUT it is not factoring in the gateway fee. So for example, the vendor gets 86% commission of a $100 order with a gateway fee of $3.46 charged to the vendor. The payout in that instance should be $82.54, not $86, but Stripe is paying the vendor $86. The transaction details in fact show the correct calculation of $82.54 but Stripe shows the payout amount differently (the commission but not minus the gateway fee).
I have an additional question about setting the Statement Descriptor using the woocommerce_stripe_request_body hook like so, but it’s not as important:
add_filter(‘woocommerce_stripe_request_body’,’abc_change_statement_descriptor’, 10, 2);
function abc_change_statement_descriptor($request, $api){
$request[‘statement_descriptor’] = ‘ABCDE12345’;
return $request;
} -
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Justin, our replies are inline :
1. The amount Stripe is charging is more than the order total due to some kind of weird issue with taxes. The parent order is the correct total amount that should be charged. The suborder is incorrect and does not match the parent order. I can’t quite figure out where the order total in the suborder is being pulled but it is not correct.
>> Let me assist you here :
The tax is calculated by WooCommerce on the item subtotal.This is not the same as the gateway charge.
Can you please explain the issue here?
2. The payout disbursement to the vendor is properly calculating the commission based on the membership, BUT it is not factoring in the gateway fee. So for example, the vendor gets 86% commission of a $100 order with a gateway fee of $3.46 charged to the vendor. The payout in that instance should be $82.54, not $86, but Stripe is paying the vendor $86. The transaction details in fact show the correct calculation of $82.54 but Stripe shows the payout amount differently (the commission but not minus the gateway fee).
>> Can you please share temporary admin access so we can check the configuration on your end and assist you with it. -
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Hi, sorry for the delayed reply, as we were facing an issue from our Indian stripe account. So we had to collect a legit stripe accounts from out side India to do the test.
Anyway, the good news is that the gateway charge is working fine on our end, as you can see here :– admin and vendor will carry their own gateway fee, which is 10% https://prnt.sc/8fAJaoOCtdNP
– Vendor’s Commission amount is 130 https://prnt.sc/-JcYb6vKtQiS
So, the gateway fee is 10% of 1300 = 13
The vendor will get 130-13 = 117This is the exact amount vendor is getting: https://prnt.sc/LztrOBGCE4HW
Please check again in your stripe’s transaction tab.
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I tried to reply but I’m not seeing it here. I’m going to try and resubmit my reply.
Moumita, there are so many differences in your screenshots versus what we are doing. It may be good news for you that it is working in the scenario that you laid out, but it is still not working for me in my scenario so it’s not good news for me (and shouldn’t be for you since it is your customer). I’m using Stripe, not PayPal, and even though you said you had to collect Stripe accounts from outside India to do the test, your screenshots are of PayPal tests. I’m using Vendor assigned gateway fees, not Separately. I’m using % + fixed, not percentage. I’m also using Memberships to determine commission which I’m not sure whether you were using or not.
I set up a default environment with no extra plugins or custom code to test. Just the bare minimum plugins – MultivendorX, MultivendorX Pro, WooCommerce and default WP theme. That’s it and I was able to replicate the problem. So I will lay it out here AGAIN because this is definitely an issue and it may be isolated to Stripe, but it is a problem. Your tests may not have shown that since they’re with PayPal.
THE SCENARIO: A vendor with a membership set to 86% commission has a product that is $100. Free shipping. There is a gateway fee set of 2.9% and 0.30 assigned to the vendor. Stripe marketplace is configured as Standard and Destination.
THE PROBLEM: The Stripe payout on an order for the 1 product at $100 is $86.00. That matches the commission rate correctly, but that should be $82.80 ($86.00-$3.20) to account for the 2.9% + 0.30 gateway charge. And in the transaction details within MVX, it is correct. It’s just not what happens within Stripe.
Can you please help me? I have included screenshots from WordPress and Stripe so you can see the matching order numbers and all.
https://prnt.sc/TeYMIj_pZSnD – Screenshot from Stripe dashboard of transaction details
https://prnt.sc/IAQrR-Phd_sP – Screenshot from Stripe connected account showing payment
https://prnt.sc/Bu_aTCBF0Cnb – Screenshot showing Transaction details in MVX (which don’t match with what’s in Stripe)
https://prnt.sc/jgFkbfs5VSwe – Screenshot showing WooCommerce Order details
https://prnt.sc/HmkyFzTRxc2g – Screenshot showing Commission details in MVXIf there is ANYTHING else you need to help me, please just let me know. I can provide access to the default test site I have set up so there’s no question whether it’s a conflict with another plugin or custom code or a theme or anything else.
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@Justin Harrison, we have tested the whole flow in stripe itself : https://jhn4wdmbd4.vmaker.com/record/Q50LUDeNpjqwb4DQ
Now can you share the sandbox access details, so we can check in your stripe directly.
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The topic ‘Several Stripe Marketplace Related Issues’ is closed to new replies.