[Zia Rahim]

When we update the polices from the admin dashboard, it is not showing on the vendor policies on the products tab on the website but if we login to the vendor’s dashboard and add the policies then it shows the policies on the products tab.

In the past we have always added it the policies via the admin dashboard and this syncs with the vendor dashboard policies but now that’s not the case.

[Zia Rahim]

I have also noticed that when I try to update the policy on the vendor dashboard, it doesn’t automatically save.

[Sangita Support Squad]

@Zia Rahim We are able to recreate the issue with policies on our end. We will fix this in our next update. You can keep track of the issue from here https://github.com/multivendorx/MultiVendorX/issues/540.

[Zia Rahim]

Thank you!

[Sangita Support Squad]

@Zia Rahim Not to worry. Once the issue is fixed, we will keep you posted regarding the same. We are hoping to release the update by this week.

[Zia Rahim]

Any updates on this? Its really affecting our customer user experience.

[Sangita Support Squad]

We have already fixed this in our latest update. Kindly update MultiVendorX to its latest 4.0.28 version and check.

[Zia Rahim]

This reply has been marked as private.

[Sangita Support Squad]

We have checked this on our end and the fix is working fine. Kindly check the video https://watch.screencastify.com/v/q61FldDOPPE1KHClQlDJ.
You just need to use the MultiVendorX latest 4.0.28 version and it should work fine.

Kindly check again carefully on your end with MultiVendorX 4.0.28.

p.s. Our office is closed due to holidays (20th to 24th Oct). Hence, the response might get delayed.

[Zia Rahim]

Hi Sangita

The issue has still not been fixed.

For example, we have a vendor called Nami.

On the backend if we navigate to vendors and to the policies the information is filled in. If we login to the vendor directly and go the vendor dashboard then the policies we put there is what shows up.

This means that the policies are not syncing up and that the policies that we add on the backend under the vendor as an administrator is not working.

[Sangita Support Squad]

@Zia Rahim Thanks for explaining the issue to us. We are able to recreate this on our end and add a fix for the same in our next update. You can keep track of the issue from here https://github.com/multivendorx/MultiVendorX/issues/589.
Just to let you know, in our earlier update we fixed the issue with the policies set by admin not syncing with the policies set by the vendor from the vendor dashboard and showing that on the vendor store page.

[Zia Rahim]

Hi Sangita

Can I get an update please, when will this available on the next update?

[Sangita Support Squad]

@Zia Rahim Not to worry. We Have added the fix for this issue in our MultiVendorX 4.0.31 version. Kindly update the plugin to its latest version and check.

[Sangita Support Squad]

Its been long and we have not heard back from you. We are closing this thread. If you need help or face issue in future please create a new support thread.

[Author]

Posts