[Tim Kerremans]

When I login as vendor the server response time on the whole website gets extremely slow (6-8 seconds). All pages on WCMP frontend manager have this slow response time but also the website frontend is very slow with ttfb of 6-8 seconds.

Once I log out as vendor the website is quick and responsive again. How can I resolve this issue?
I’m using Siteground Optimizer for caching and Cloudflare as CDN.

*This issue is only happening with vendor accounts

[NerdySupportExpert Moumita]

@Tim Kerremans, as you already know that we have released MultiVendorX. With this version of MultiVendorX and MultivendorX Pro, we don’t think you will face any such issues.

So, please create a staging site first and check the flow there.

Now in order to migrate to multivendorx pro, you may opt for any threee options :

Option A

We will share MultivendorX with the module you need. i.e. if you had only Frontend Manager, then you can only use Frontend Manageraddon’s feature in the MuliVendorX Pro.
But you can’t update the plugin after this, as this is one time solution only.
For permanet result, we would request you to purchase MultiVendorX Pro from here https://multivendorx.com/pricing/ and opt for option B or Option C

Option B

We will give you coupon discount based on the month left of your subscription, and you can use MultiVendorX Pro
https://multivendorx.com/pricing/
i.e. if you have purchased Advance Frontend of 100 USD and purchased this on 1st January. Then you have left 2 month in your subscription. So you will get coupon code of 100*2/12 = 16.6 => 17%

Option C
You can opt for trail version of MultivendorX Pro for a month and based then opt for the Option B
But please note, in order to use Option C, you need to give us some details (we will share that later). Only then we can give you API key for the one month free trial.

[Tim Kerremans]

Hi, thanks for getting back to me.

I’d like to start with option A to test this new version. I’m indeed using Frontend Manager on top of the core plugin. Can you share the plugin with frontend module?

[NerdySupportExpert Moumita]

This reply has been marked as private.

[Tim Kerremans]

Hi,

It seems like this version of the plugin does not include the option to add variable products. I tried tweaking all settings to enable variable products but am only able to add simple products from vendor dashboard. Can you please share a version that does include the option for the vendors to add variable products?

I attached some screenshot to show that I have enabled all necessary options to add variable products without success.

[NerdySupportExpert Moumita]

Hi Tim, thanks for the mail.

As you have updated WCMp to the latest version , i.e. MultiVendorX
So you need MultiVendorX with MultiVendorX Pro.

From now onwards, MultiVendorX Pro (https://multivendorx.com/pricing/), contains all the paid addon’s feature init.

So, in order to migrate to MultiVendorX pro, you may opt for any three options :

Option A

We will share MultivendorX with the module you need. i.e. if you had only Frontend Manager, then you can only use Frontend Manageraddon’s feature in the MuliVendorX Pro.
But you can’t update the plugin after this, as this is one-time solution only.
For permanent results, we would request you to purchase MultiVendorX Pro from here https://multivendorx.com/pricing/ and opt for option B or Option C

Option B

We will give you a coupon discount based on the month left of your subscription, and you can use MultiVendorX Pro
https://multivendorx.com/pricing/
i.e. if you have purchased Advance Frontend of 100 USD and purchased this on 1st January. Then you have left 2 month in your subscription. So you will get coupon code of 100*2/12 = 16.6 => 17

Option C
You can opt for trail version of MultivendorX Pro for a month and based then opt for the Option B
But please note, in order to use Option C, you need to give us some details regarding your site and small testimonial. Only then we can give you API key for the one month free trial.

[Tim Kerremans]

Please read my message. You have already shared option A with me (just look at the previous messages!) but it does not include variable products

[Tim Kerremans]

Can you also already share coupon code for option B? If I manage to make it work with option A I will get the advanced frontend with discount code

[NerdySupportExpert Moumita]

This reply has been marked as private.

[Tim Kerremans]

Hi,

I am trying to use my old frontend manager key but I’m unable to activate the new plugin on my staging website with this key. I have tried to purge ALL cache, re-enter api key and product id but it is not working. The status is always showing ‘deactivated’.

On my live website the api key is showing activated as it should

[NerdySupportExpert Moumita]

Hello Tim,First you deactivate the MultiVendorX Pro plugin and then activate it.Next you can enable the license.

[Tim Kerremans]

Hi,

This also does not work, I just did exactly what you told to do but it makes no difference for me unfortunately

[NerdySupportExpert Moumita]

Tim, can you share temporary admin access so we can check?
While sharing the access don’t forget to mark the response as private.

[Tim Kerremans]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[Tim Kerremans]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[Tim Kerremans]

I don’t understand, I have given you access to activate the license. You can check this yourself while you are on the WordPress admin panel.
Clearly the goal (activating the license) has not been achieved as it is still deactivated and I’m still not able to activate it in any way.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[Tim Kerremans]

This reply has been marked as private.

[Raju The Cool Guy]

This reply has been marked as private.

[Tim Kerremans]

Okay the license is activated and I am able to create variable products. However, now the ‘all products’ page is broken as it only shows mobile view (also on desktop) and is not showing products.

Please check my attached screenshot to see what I mean

[Raju The Cool Guy]

Hi,
The issue is coming from your theme rehub. We have change it to “Twenty Twenty-Two” the latest wordpress theme. Now its working fine. Please check your site. There might be script conflict. Please talk to the theme developer.
Thanks

[info75]

Hi Raju,

I upgraded to Pro, but mine keeps saying PRO. The same issue with Tim’s.

Vendor’s dashboard is a mess, and vendor has access to WP dashboard.

It’s messing up businesses, these are not occasional bugs. Please rectify this issue.

[NerdySupportExpert Moumita]

Hi, we have replied over the mail. Please check.

[tooponn]

I upgraded to Pro, but mine keeps saying PRO. The same issue with Tim’s.

[NerdySupportExpert Moumita]

@tooponn, please share your oRder number so we can assist you with this.

[Sangita Support Squad]

Hello , we presume your issue is solved. So we are closing this thread. If you need any help in future please open another thread.

[Sangita Support Squad]

Hello , we presume your issue is solved. So we are closing this thread. If you need any help in future please open another thread.

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