[Launch Digital]

For each unit a percentage of 10% and fixed fee of ZAR10 commission must be attributed to Admin, and that we have tried multiple options.

However, only ZAR 1 commission is being attributed.

Setting: https://prnt.sc/xZjYQ6zpy-Og
Commission order: https://prnt.sc/ffsITaglWTah

[Sangita Support Squad]

Hi there, Thanks for getting in touch with us.
We have checked the commission generation flow with the same configuration as shared by you and the commissions are getting calculated accordingly. Kindly check the screenshots here https://tinyurl.com/28vuxjvh, https://tinyurl.com/298vubuh.
It seems that there might be some other commissions(category wise, membership wise product wise etc.) set on your end and hence the commission is getting calculated as per those set commissions. So kindly check carefully on your end and check the flow again.
If still the issue persists please do create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and FTP access of the staging site with us. Also while sharing the access don’t forget to mark your reply as private.

[Launch Digital]

This reply has been marked as private.

[Sangita Support Squad]

Hello There, Thanks for sharing the access with us. Can you please confirm if we can deactivate the plugins and themes on your end to check the commission generation flow.

[Launch Digital]

Yes you can go ahead

[Sangita Support Squad]

We have checked the commission generation flow on your end with the commission settings set by you for a test product. And the commission is getting generated accordingly. Kindly check the screenshot here https://tinyurl.com/2a4463uf.
Now there might be some other commission set for the product or the vendor that you are testing with. So kindly check again carefully on your end.

Let us know if you need any further assistance from our end.

[Launch Digital]

ok sure can you please activate the remaining plugin and make the website as it was before?

[Sangita Support Squad]

All we’ve done is disabled the plugins and themes on your end. Now, you just need to enable the recently active plugins from here https://zaptly.launchweb.co.za/wp-admin/plugins.php?plugin_status=recently_activated and then switch to your theme from the actvated default theme.

Let us know if you need any further assistance from our end.

[Launch Digital]

Hello There,
Its same only 1% : https://prnt.sc/rvnVESkihQjz

[Sangita Support Squad]

Could you please let us know which product from which vendor you’re using to test the commission generation flow on your end? This will help us check the same on your end.

[Launch Digital]

I have created new vendor and buyer for the testing.
Test product: https://zaptly.launchweb.co.za/product/cs-test-product/

[Sangita Support Squad]

We presume that the issue you are facing because of a conflict of the commission in the Marketplace membership flow. However we are looking into it and as soon as we will get a fix we will let you know.

For now you can set the membership plan wise commission on your end (https://snipboard.io/0fhL9a.jpg) for your required commission flow.

Thanks for your understanding.

[Launch Digital]

Hello its not working in main site https://zaptly.com/
commissions are not calculating at all

[Sangita Support Squad]

Kindly make sure you have set the commissions accordingly for the membership plans. After that check the flow again as on our end the vendor commissions are getting calculated accordingly.

If still the issue persists please do create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and FTP access of that site with us so that we can check the commission generation flow there.

While sharing the access don’t forget to mark your reply as private.

[Launch Digital]

It was working fine up until the last MVX update

[Sangita Support Squad]

@Launch Digital, we have checked the flow of global commission generation on our end with the latest MultiVendorX version and it is working absolutely fine. Check the screenshots here https://prnt.sc/7PfD990pwQmU, https://prnt.sc/pGR2OnlVjGfs, https://prnt.sc/zWdMJp7O9_pu.

So kindly check carefully if you have any other commission level set on your end.
Now even after setting up the commission settings accordingly if the commissions is not generated accordingly then please do create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and FTP access of that site with us so that we can check the commission generation flow there.

While sharing the access don’t forget to mark your reply as private.

[Launch Digital]

This reply has been marked as private.

[Sangita Support Squad]

Hello @Launch Digital, Kindly share tempoarary admin access with us so that we cana ccess the WordPress backend to check the settings done on your end.

[Launch Digital]

This reply has been marked as private.

[Sangita Support Squad]

This reply has been marked as private.

[Launch Digital]

Can you please check now

[Sangita Support Squad]

Hello There, We logged in to your site and checked the flow.

We set the revenure sharing mode as vendor commission and commission value as 80% for the global commission setting (https://prnt.sc/zqebfZKC0vHJ) and then placed an order of 800 (https://prnt.sc/vcKERZ6Hjmt4)for vendor product and the commission generated for that product isd 640 (https://prnt.sc/gmoeAnItxudE).

So that means tjhe commission generation and calculation flow is working absolutely fine. So kindly check agagin carefully on your end.

Let us know if you need any further assistance from our end.

[Launch Digital]

Last time you shared below solution:

For now you can set the membership plan wise commission on your end (https://snipboard.io/0fhL9a.jpg) for your required commission flow.

Now you changed flow. I need to setup for all membership product with commision percentage of 10% and fixed fee of ZAR10 commission

[Sangita Support Squad]

@Launch Digital, We suggested the earlier solution as the other commissions were not working for you. But now when we tested the global commissions are working fine.

Now as you want to charge 10% and fixed 10 for the products from vendors under membership then you just need to go to admin dashboard >>Membership >> Plans >> here go to the plans detail page and then simply add the commission type and commission value accordingly (https://prnt.sc/JD38ds_hq41q).

Kindly set the commissions accordingly on your end and check the flow. If you need any further assistance from our end please do let us know.

[Author]

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