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Some vendors have links on the Review and Policy tabs of the vendor page that ar

WCMp Core

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Viewing 16 reply threads
  • Author
    Posts
    • April 1, 2021 at 6:32 PM #118649
      Naoya Ishikawa
      Participant

      Some vendors have links on the Review and Policy tabs of the vendor page that are not working properly.
      It seems that some vendors have links working and some do not, but I can’t determine the cause.

    • April 1, 2021 at 6:46 PM #118656
      MVX Support Ninja
      Keymaster

      Hello,

      Can you please share a video of the issue that you are facing so that we can check the same at our end and help you accordingly.

    • April 3, 2021 at 5:23 PM #118813
      Naoya Ishikawa
      Participant
      This reply has been marked as private.
    • April 3, 2021 at 5:28 PM #118814
      Naoya Ishikawa
      Participant
      This reply has been marked as private.
    • April 3, 2021 at 5:35 PM #118815
      Naoya Ishikawa
      Participant
      This reply has been marked as private.
    • April 5, 2021 at 9:16 AM #118878
      MVX Support Ninja
      Keymaster

      Hello,

      May I know if you have checked marketplace plugin with WooCommerce and standard theme (storefront/twenty). Please deactivate all your plugin, except WooCommerce and WCMp + addon. You can then check the flow. If everything is working fine, in order to detect which plugin is causing conflict- please activate each plugin consecutively and check the flow.
      Similarly, for theme conflict- please deactivate the current theme and check with standard WooCommerce theme (storefront/twenty) It is suggested to please perform these tests on your staging website and keep us posted with the outcome.

    • April 10, 2021 at 7:11 PM #119424
      Naoya Ishikawa
      Participant
      This reply has been marked as private.
    • April 12, 2021 at 10:21 AM #119490
      MVX Support Ninja
      Keymaster

      Hello,

      Sorry, we are unable to recreate the issue at our end can you please explain in details the issue that you are facing so that we can guide you more efficiently.

    • April 16, 2021 at 6:07 PM #119900
      Naoya Ishikawa
      Participant

      On the vendor page, press the Review tab or the Policy tab. If you do so, you will be taken to another page instead of the review page or policy page.

    • April 19, 2021 at 4:13 PM #120088
      NerdySupportExpert Moumita
      Keymaster

      @Naoya Ishikawa, it seems like permalink issue.

      You can easily fix this by navigating to WP-admin >> Settings >> Permalink and click on “Save Changes”, without changing anything.

      Let us know if this fixed the issue.

    • April 20, 2021 at 5:45 AM #120159
      Naoya Ishikawa
      Participant

      I updated the permalink, but it doesn’t seem to fix the problem.
      Is there anything specified in the permalink settings?

    • April 20, 2021 at 5:08 PM #120184
      NerdySupportExpert Moumita
      Keymaster

      We have responded in this thread : https://multivendorx.com/support-forum/topic/i-cant-follow-the-store/#post-120160

    • April 20, 2021 at 7:05 PM #120197
      Naoya Ishikawa
      Participant

      I have also confirmed that the links are working properly for the newly created vendor.
      For some vendors that have been created now, the links are not working properly and I am worried that the same phenomenon will occur in the future.

    • April 20, 2021 at 8:00 PM #120206
      NerdySupportExpert Moumita
      Keymaster

      @Naoya Ishikawa, can you share such vendor’s link,so we can check.

    • April 20, 2021 at 8:09 PM #120209
      Naoya Ishikawa
      Participant
      This reply has been marked as private.
    • April 23, 2021 at 9:53 AM #120399
      NerdySupportExpert Moumita
      Keymaster

      @Naoya Ishikawa, this particular vendor permalink structure has broken due to some plugin or custom code conflict. This vendor created on 2021-01-09 22:01:20 this day. After created this vendor you may have added any plugin for that this vendor permalink is broken.

      The Vendor product link also not working. Here is the video https://www.awesomescreenshot.com/video/3480082
      Our shop page structure is completely dependent on vendor permalink structure, that’s why custom links related to the vendor not working.

      In order to resolve this, you have to create a new vendor. For this, delete this vendor. Create a user again for this vendor and assign those products to this vendor.

    • June 28, 2021 at 5:49 PM #123902
      MVX Support Ninja
      Keymaster

      Hi, we haven’t heard back from you for a while. We presume this issue has been fixed.

      Please open another thread if you need any further help

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